At a Glance
- Tasks: Lead our flagship Gundam Base Store and create unforgettable customer experiences.
- Company: Join Bandai Namco, a leader in Japanese pop culture and collectibles.
- Benefits: Enjoy 33 days annual leave, staff discounts, and career development opportunities.
- Other info: Diverse and inclusive workplace committed to equal opportunities.
- Why this job: Be part of an exciting team that celebrates Gundam and engages fans.
- Qualifications: Retail management experience and a passion for Gundam or collectibles are essential.
The predicted salary is between 26100 - 31900 £ per year.
Bandai Namco Amusement Europe is looking for an enthusiastic and experienced General Manager to lead our flagship Gundam Base Store in Camden, London. As General Manager, you'll be responsible for delivering exceptional customer experience, leading and developing a high-performing team, driving sales performance, managing store operations, and maintaining the world-class standards expected of the Bandai Namco brand. You will also provide management support to the wider Bandai Namco Cross Store operation.
We're looking for a passionate retail leader with proven experience in store management, team development, stock control, and commercial performance. An interest in Japanese pop culture, model kits, collectibles, or a genuine passion for Gundam would be a significant advantage.
Main Duties:
- Leading, coaching, and developing the store team
- Driving sales, customer engagement, and operational excellence
- Championing a high-performance culture, using commercial insight and strategic decision-making to deliver exceptional sales results and achieve key financial objectives.
- Managing staffing, training, performance and compliance
- Overseeing stock, merchandising, cash control, and store security
- Delivering exciting events, promotions, and memorable customer experiences
- Ensuring the store remains visually engaging, well-presented, and operationally excellent
- Protecting and enhancing the Bandai Namco brand
What We're Looking For:
- Previous retail management experience in a fast-paced environment
- Strong leadership and people management skills
- Commercial acumen with experience delivering against sales, profit, and performance targets
- Excellent customer service and problem-solving abilities
- A passion for Gundam, Gunpla, anime, gaming, or collectibles is highly desirable
Benefits:
- 33 Days annual leave per annum
- Staff Discount Card
- Private Health Scheme
- Discretionary Bonus - Employees may be eligible for an annual bonus, subject to both individual performance and overall company performance. Please note that bonus payments are discretionary and not guaranteed.
- Career Development Opportunities
Join us and help create the ultimate destination for Gundam fans in the UK.
Bandai Namco is an Equal Opportunity Employer. As firm believers in diverse thinking, we strive to build a workforce that is representative of our audiences, society and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives.
Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, neurodiversity, disability or any other category protected by law.
Gundam Base General Manager in London employer: Bandai Namco Amusement Europe Ltd
At Bandai Namco Amusement Europe Ltd., we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a National Account Manager, you will benefit from a hybrid working model that promotes work-life balance, alongside opportunities for professional development and growth within a leading company in the toys and hobby sector. Join us to be part of a collaborative team that values innovation and creativity, all while making a significant impact in the UK retail market.
Contact Details:
Bandai Namco Amusement Europe Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Gundam Base General Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
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✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Bandai Namco Amusement Europe Ltd!
We think you need these skills to ace Gundam Base General Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Bandai Namco Amusement Europe Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Bandai Namco Amusement Europe Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Bandai Namco Amusement Europe Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Bandai Namco Amusement Europe Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
