At a Glance
- Tasks: Maintain and service arcade machines while ensuring they are fully functional.
- Company: Join Bandai Namco, a leader in the global entertainment industry.
- Benefits: Enjoy a company car, competitive salary, and generous annual leave.
- Other info: Great support network and opportunities for professional development.
- Why this job: Be part of a fun team and make a real impact in the arcade world.
- Qualifications: Technical skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Company: Bandai Namco Amusement Europe Limited
Reporting To: Regional Service Manager & Supervisor
Job Type: Full-time
Working Hours: 40 hours per week, weekend availability necessary.
Work Location: On the road field service in and around the areas of Camberley, Feltham & Reading.
Who We Are: At Bandai Namco, we’re working to create a brighter future for everyone. We are led by our core values helping to connect people and societies in the enjoyment of uniquely entertaining products and services. Bandai Namco Amusement Europe Ltd. is a leading manufacturer, distributor, and operator in the global entertainment industry. We champion receptive and spirited individuals and provide them with an encouraging environment for innovation and personal development.
The Role: Our services department is one that capsulizes a great team of multi-disciplinary roles that all contribute to our arcade industry. We have two exciting opportunities in this services department to join the Bandai Namco family as a Field Service Engineer in and around the Camberley, Feltham & Reading areas. As a Field Service Engineer, you will be involved in every aspect of providing our key accounts with a professional service; attending sites for installing new machines, carrying out diagnostic and preventative protective maintenance, performing monetary collections and most importantly, testing the games to make sure they are functional!
Job Description:
- Servicing and maintaining arcade machines including carrying out preventative maintenance, testing for all types of games sited within a specific area and complete service call logs.
- Perform monetary collections where required and handle cash responsibly according to BNAE standards.
- To communicate regularly and effectively with your Regional Service Manager and Supervisor, working to the Rota produced by them on a monthly basis.
- Keep organised with administrative tasks and maintain effective communication via email and other platforms where used.
- Build a rapport with Site Staff/Managers and continue to develop the company’s business with its existing major customers and future prospects.
- Perform ad hoc duties reasonably requested by your Regional Manager/Supervisor.
What You’ll Get From Us: We will provide you with a competitive salary and annual leave allowance accompanied by a discretionary bonus. You’ll receive a company car and fuel card with unlimited personal use and a set of tools, including a phone, needed to carry out your work. You will be provided a consistent Rota allowing you to make plans for your days off. Most importantly, you’ll receive guidance from a great support network of other Engineers across the country. At Bandai Namco, everyone is happy to take a call to help you progress and get the job done and you’ll be actively encouraged to continuous professional development of your own skills.
Benefits:
- Company car & fuel card with personal use.
- Company phone
- Discretionary Bonus
- Loyalty Bonus
- Consistent Rota
- 33 Days annual leave per annum
- Work with a great deal of independence but supported by a great network of people.
Equal Opportunity Employer: Bandai Namco is an Equal Opportunity Employer. As firm believers in diverse thinking, we strive to build a workforce that is representative of our audiences, society and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, neurodiversity, disability or any other category protected by law.
Field Service Engineer - Camberley, Feltham & Reading in London employer: Bandai Namco Amusement Europe Ltd.
At Bandai Namco Amusement Europe Limited, we pride ourselves on being an excellent employer by fostering a supportive and innovative work culture that encourages personal development and teamwork. As a Field Service Engineer in the vibrant areas of Camberley, Feltham, and Reading, you will enjoy competitive benefits including a company car for personal use, a consistent rota for work-life balance, and a strong support network to help you thrive in your role. Join us to be part of a diverse team dedicated to creating enjoyable experiences for our customers while advancing your career in the exciting entertainment industry.
Contact Details:
Bandai Namco Amusement Europe Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Camberley, Feltham & Reading in London
✨Tip Number 1
Get to know the company! Research Bandai Namco and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to field service engineering. Think about scenarios where you've solved problems or improved processes—these stories will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Bandai Namco family.
We think you need these skills to ace Field Service Engineer - Camberley, Feltham & Reading in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight any relevant experience with arcade machines or similar equipment, and don’t forget to mention your problem-solving skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the gaming industry and how you align with our values at Bandai Namco. Keep it engaging and personal.
Show Off Your Communication Skills:Since you'll be working closely with site staff and managers, it's important to showcase your communication skills in your application. Mention any experiences where you've successfully built relationships or resolved issues.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining the Bandai Namco family!
How to prepare for a job interview at Bandai Namco Amusement Europe Ltd.
✨Know Your Machines
Familiarise yourself with the types of arcade machines Bandai Namco services. Understand their functionalities and common issues. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Field Service Engineer, you'll need to communicate effectively with site staff and your managers. Prepare examples of how you've successfully built rapport in previous roles or how you’ve handled difficult conversations. This will demonstrate your interpersonal skills.
✨Be Ready for Practical Questions
Expect technical questions related to diagnostics and maintenance. Brush up on your troubleshooting skills and be prepared to discuss how you would approach specific problems. This shows that you can think on your feet and are ready for the hands-on nature of the job.
✨Highlight Your Organisational Skills
Since the role involves administrative tasks and maintaining service logs, be prepared to discuss how you stay organised. Share any tools or methods you use to manage your time and tasks effectively, as this is crucial for success in a field service position.
