Role Overview:
Bandai Namco Amusement Europe is looking for an enthusiastic and experienced General Manager to lead our flagship Gundam Base Store in Camden, London.
As General Manager, you'll be responsible for delivering exceptional customer experience, leading and developing a high-performing team, driving sales performance, managing store operations, and maintaining the world-class standards expected of the Bandai Namco brand. You will also provide management support to the wider Bandai Namco Cross Store operation.
We're looking for a passionate retail leader with proven experience in store management, team development, stock control, and commercial performance. An interest in Japanese pop culture, model kits, collectibles, or a genuine passion for Gundam would be a significant advantage.
Main Duties:
- Leading, coaching, and developing the store team
- Driving sales, customer engagement, and operational excellence
- Champion a high-performance culture, using commercial insight and strategic decision-making to deliver exceptional sales results and achieve key financial objectives.
- Managing staffing, training, performance and compliance
- Overseeing stock, merchandising, cash control, and store security
- Delivering exciting events, promotions, and memorable customer experiences
- Ensuring the store remains visually engaging, well-presented, and operationally excellent
- Protecting and enhancing the Bandai Namco brand
What We're Looking For:
- Previous retail management experience in a fast-paced environment
- Strong leadership and people management skills
- Commercial acumen with experience delivering against sales, profit, and performance targets
- Excellent customer service and problem-solving abilities
- A passion for Gundam, Gunpla, anime, gaming, or collectibles is highly desirable
Benefits:
- 33 Days annual leave per annum
- Staff Discount Card
- Private Health Scheme
- Discretionary Bonus - Employees may be eligible for an annual bonus, subject to both individual performance and overall company performance. Please note that bonus payments are discretionary and not guaranteed.
- Career Development Opportunities
Join us and help create the ultimate destination for Gundam fans in the UK.
Fun for All into the Future
Bandai Namco is an Equal Opportunity Employer. As firm believers in diverse thinking, we strive to build a workforce that is representative of our audiences, society and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives.
Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, neurodiversity, disability or any other category protected by law.
Gundam Base General Manager employer: Bandai Namco Amusement Europe Ltd
At Bandai Namco Amusement Europe Ltd., we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a National Account Manager, you will benefit from a hybrid working model that promotes work-life balance, alongside opportunities for professional development and growth within a leading company in the toys and hobby sector. Join us to be part of a collaborative team that values innovation and creativity, all while making a significant impact in the UK retail market.
Contact Details:
Bandai Namco Amusement Europe Ltd Recruitment Team
