At a Glance
- Tasks: Deliver top-notch customer service and maintain a fun, clean arcade environment.
- Company: Join Bandai Namco Amusements Europe at Wild Duck Haven Resort.
- Benefits: Gain valuable experience in a vibrant, team-oriented atmosphere.
- Other info: Perfect for students looking for seasonal work with flexible hours.
- Why this job: Be part of an exciting team and enhance guest experiences while having fun.
- Qualifications: Must be 18+ with a passion for customer service and teamwork.
The predicted salary is between 10 - 12 £ per hour.
An exciting opportunity has arisen in our Bandai Namco Amusements Europe arcade based at Wild Duck Haven Resort. We are looking for customer focused candidates who are able to build relationships with guests, team members and stakeholders alike. Through exceptional customer service skills, critical thinking and a positive attitude, you will contribute to the overall experience and profitability of your location.
You will provide the best customer service experience through problem solving, maintaining a friendly and helpful rapport with the arcade guests, and maintaining cleanliness standards. Contribution to profitability of the arcade will be made through following standard operating procedures set out by the company, adhering to laws and regulations set out by the authorities such as the Gambling Commission, and assisting the management team to ensure that revenue is maximised through the maintaining and stocking of machines. Due to the nature of the role, we can only accept candidates who are 18 years of age or over.
Main DutiesBelow is a list of the types of duties that are associated with your role, please note that this list is a guide and not a definitive list of duties.
- Serve customers taking account of the principles of good customer service, remaining helpful and courteous at all times. Including dealing with; bookings, customer queries, complaints (initial stage) etc.
- Work on all the arcade departments as required (Family Entertainment Centre, Adult Gaming Centre, Prize Shop, etc).
- Promote the arcade facilities, offers, VIP schemes etc. to new and existing customers.
- Assist on promotions, themed events, tournaments etc.
- Carry out cleaning duties as instructed.
- Ensure that all machine faults, structural damage or maintenance issues are reported correctly.
- Ensure that all transactions are dealt with correctly and that any errors are reported to management.
- Ensure the correct handling of both cash and token floats at all times as trained.
- Operate any of the site attractions as required and trained.
- Carry out replenishment tasks i.e. refilling vending machines, re-stocking prize machines, re-stocking the prize shop etc.
- Receiving deliveries.
- Work with management and colleagues to identify opportunities to increase the areas market share of trade within the locality.
- Provide onward training to other employees.
Below is a list of the types of responsibilities that are associated with your role, please note that this list is a guide and not a definitive list.
- Carry out all duties as trained.
- Follow all policies and procedures as trained.
- Ensure all paperwork that you are responsible for is correctly completed.
- Adhere to all Health and Safety legislation at all times.
- Adhere to all Food and Hygiene legislation at all times.
- Ensure all visitors are dealt with correctly as trained i.e. police, enforcement officers, workmen, company reps etc.
- Report any incidents to management straight away.
- Ensure all back-office areas are secure at all times.
- You must be clean and tidy at all times in your appearance.
- Develop a good working relationship between your colleagues, management and stakeholders.
Seasonal Customer Service Assistant in Great Yarmouth employer: Bandai Namco Amusement Europe Ltd.
At Bandai Namco Amusements Europe, we pride ourselves on fostering a vibrant and inclusive work culture at our Wild Duck Haven Resort arcade. As a Seasonal Customer Service Assistant, you will enjoy the thrill of engaging with guests in a dynamic environment while benefiting from comprehensive training and opportunities for personal growth. Join us to be part of a team that values exceptional service, teamwork, and the joy of creating memorable experiences for our visitors.
Contact Details:
Bandai Namco Amusement Europe Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Customer Service Assistant in Great Yarmouth
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Bandai Namco Amusement Europe Ltd..
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Bandai Namco Amusement Europe Ltd..
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Bandai Namco Amusement Europe Ltd..
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Bandai Namco Amusement Europe Ltd.!
We think you need these skills to ace Seasonal Customer Service Assistant in Great Yarmouth
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Bandai Namco Amusement Europe Ltd., we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Bandai Namco Amusement Europe Ltd.!
How to prepare for a job interview at Bandai Namco Amusement Europe Ltd.
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Bandai Namco Amusement Europe Ltd. that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Bandai Namco Amusement Europe Ltd. during this peak time and how you can be an asset to their team.
