At a Glance
- Tasks: Assist customers, ensure safety, and maintain a fun climbing environment.
- Company: Join Clip n Climb, part of the exciting Bandai Namco entertainment brand.
- Benefits: Flexible hours, supportive team, and opportunities for personal growth.
- Other info: Great location in Metrocentre with easy transport links.
- Why this job: Be part of an energetic team and help others conquer their climbing fears.
- Qualifications: Must be over 18; enthusiasm and a positive attitude are key.
The predicted salary is between 31500 - 38500 £ per year.
About Our Company
Clip n Climb within the Metrocentre, Gateshead is part of the bigger global brand of Bandai Namco, the lead creators in the world of entertainment.
Branching out from its staple design of Funscape sites scattered across the UK, which features bowling, dodgems, soft play, arcades, food and drink, they opened Clip n Climb in 2019.
The first in its unique location, fish bowled in the middle of the Metrocentre mall, we have 360-degree views over the 2 floors. 23 Climbing spots, 24ft walls, a state-of-the-art interactive Valo climbing wall and a 24ft Vertical Drop Slide.
We also have a small café area for those preferring a relaxed coffee and cake, leaving the heights to the daring.
Open 364 days a year, all day every day, our team has shown themselves and proved to everyone how dedicated and motivated they are to our customers.
Job Role & Responsibilities
We have quickly established our reputation, as being one of the best.
Our dedicated team are finely hand-picked based on personal attributes and skills, work ethic, morale and active motivation.
We work closely with the anxious and nervous climbers to encourage and engage them to achieve their goals.
The Beginners quickly become The Confident on our site coached by our friendly instructors.
- All of the team are fully trained in all areas, right up to instructor level.
- Performing rescues at height.
- Cleaning and maintaining the equipment using the belay ropes.
- Ensuring that everyone who enters the climbing arena are fully briefed and trained on what to do while in for their session.
- Maintaining a safe but always fun environment for all ages while in the arena.
- Upholding and following the usual business policies and regulations.
- Interacting and assisting with customers.
- Attend ongoing staff training and development opportunities wherever possible.
- Understand and support reception duties.
- Support café duties when required.
Due to the Health and Safety and nature of the role, all applicants must be over the age of 18yrs.
Based inside the Metrocentre, we benefit from good public transport for ease of travel, in addition, our opening times mean you will never finish too late or start too early to struggle with transport.
As with most businesses in the leisure and hospitality industry, we do get busier periods; weekends/ bank holidays and school holidays being the main times, therefore it requires our team to be more flexible and be able to work these peak times for us.
We are recruiting for 4x Customer Service Assistants, if you feel like this is you, something different, fun, active, surrounded by a good team of supportive, like-minded people,
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Customer Service Assistant - Clip n Climb in Gateshead employer: Bandai Namco Amusement Europe Ltd
At Bandai Namco Amusement Europe Ltd., we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a National Account Manager, you will benefit from a hybrid working model that promotes work-life balance, alongside opportunities for professional development and growth within a leading company in the toys and hobby sector. Join us to be part of a collaborative team that values innovation and creativity, all while making a significant impact in the UK retail market.
Contact Details:
Bandai Namco Amusement Europe Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Clip n Climb in Gateshead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bandai Namco Amusement Europe Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bandai Namco Amusement Europe Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant - Clip n Climb in Gateshead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bandai Namco Amusement Europe Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Bandai Namco Amusement Europe Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bandai Namco Amusement Europe Ltd!
How to prepare for a job interview at Bandai Namco Amusement Europe Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
