At a Glance
- Tasks: Assist customers in a fun climbing environment and ensure their safety and enjoyment.
- Company: Join Clip n Climb, part of the exciting Bandai Namco entertainment brand.
- Benefits: Flexible hours, supportive team, and opportunities for personal growth.
- Other info: Great location with easy transport links and a vibrant work atmosphere.
- Why this job: Be part of an energetic team that helps climbers conquer their fears and achieve goals.
- Qualifications: Must be over 18; enthusiasm and a positive attitude are key!
The predicted salary is between 20000 - 25000 £ per year.
About Our Company
Clip n Climb within the Metrocentre, Gateshead is part of the bigger global brand of Bandai Namco, the lead creators in the world of entertainment. Branching out from its staple design of Funscape sites scattered across the UK, they opened Clip n Climb in 2019. The first in its unique location, fish bowled in the middle of the Metrocentre mall, we have 360-degree views over the 2 floors. 23 Climbing spots, 24ft walls, a state-of-the-art interactive Valo climbing wall and a 24ft Vertical Drop Slide. We also have a small café area for those preferring a relaxed coffee and cake, leaving the heights to the daring. Open 364 days a year, our team has shown themselves and proved to everyone how dedicated and motivated they are to our customers.
Job Role & Responsibilities
- We have quickly established our reputation as being one of the best.
- Our dedicated team are finely hand-picked based on personal attributes and skills, work ethic, morale and active motivation.
- We work closely with anxious and nervous climbers to encourage and engage them to achieve their goals.
- The Beginners quickly become The Confident on our site coached by our friendly instructors.
- All of the team are fully trained in all areas, right up to instructor level.
- Performing rescues at height.
- Cleaning and maintaining the equipment using the belay ropes.
- Ensuring that everyone who enters the climbing arena is fully briefed and trained on what to do while in for their session.
- Maintaining a safe but always fun environment for all ages while in the arena.
- Upholding and following the usual business policies and regulations.
- Interacting and assisting with customers.
- Attending ongoing staff training and development opportunities wherever possible.
- Understanding and supporting reception duties.
- Supporting café duties when required.
Due to the Health and Safety and nature of the role, all applicants must be over the age of 18 years. Based inside the Metrocentre, we benefit from good public transport for ease of travel, in addition, our opening times mean you will never finish too late or start too early to struggle with transport. As with most businesses in the leisure and hospitality industry, we do get busier periods; weekends, bank holidays and school holidays being the main times, therefore it requires our team to be more flexible and be able to work these peak times for us.
If you feel like this is you, something different, fun, active, surrounded by a good team of supportive, like-minded people, apply to become one of our elite team.
Customer Service Assistant in Gateshead employer: Bandai Namco Amusement Europe Ltd.
At Clip n Climb in the Metrocentre, Gateshead, we pride ourselves on being an exceptional employer that fosters a vibrant and supportive work culture. Our team enjoys ongoing training and development opportunities, ensuring personal growth while working in a fun and dynamic environment. With flexible hours and a prime location, we offer a unique chance to be part of a dedicated team that encourages both staff and customers to reach new heights.
Contact Details:
Bandai Namco Amusement Europe Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Gateshead
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bandai Namco Amusement Europe Ltd.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bandai Namco Amusement Europe Ltd.
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We think you need these skills to ace Customer Service Assistant in Gateshead
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bandai Namco Amusement Europe Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bandai Namco Amusement Europe Ltd.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
