At a Glance
- Tasks: Maintain and service arcade machines while ensuring they run smoothly and efficiently.
- Company: Join Bandai Namco, a leader in the global entertainment industry.
- Benefits: Enjoy a competitive salary, company car, and generous annual leave.
- Other info: Work independently with a supportive network of engineers across the country.
- Why this job: Be part of a fun team that values innovation and personal growth.
- Qualifications: Technical skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Company: Bandai Namco Amusement Europe Limited
Reporting To: Regional Service Manager & Supervisor
Job Type: Full-time
Working Hours: 40 hours per week, weekend availability necessary.
Work Location: On the road field service in and around the areas of Camberley, Feltham & Reading.
Who We Are: At Bandai Namco, we’re working to create a brighter future for everyone. We are led by our core values helping to connect people and societies in the enjoyment of uniquely entertaining products and services. Bandai Namco Amusement Europe Ltd. is a leading manufacturer, distributor, and operator in the global entertainment industry. We champion receptive and spirited individuals and provide them with an encouraging environment for innovation and personal development.
The Role: Our services department is one that capsulizes a great team of multi-disciplinary roles that all contribute to our arcade industry. We have two exciting opportunities in this services department to join the Bandai Namco family as a Field Service Engineer in and around the Camberley, Feltham & Reading areas. As a Field Service Engineer, you will be involved in every aspect of providing our key accounts with a professional service; attending sites for installing new machines, carrying out diagnostic and preventative protective maintenance, performing monetary collections and most importantly, testing the games to make sure they are functional!
Job Description:
- Servicing and maintaining arcade machines including carrying out preventative maintenance, testing for all types of games sited within a specific area and complete service call logs.
- Perform monetary collections where required and handle cash responsibly according to BNAE standards.
- Communicate regularly and effectively with your Regional Service Manager and Supervisor, working to the Rota produced by them on a monthly basis.
- Keep organised with administrative tasks and maintain effective communication via email and other platforms where used.
- Build a rapport with Site Staff/Managers and continue to develop the company’s business with its existing major customers and future prospects.
- Perform ad hoc duties reasonably requested by your Regional Manager/Supervisor.
What You’ll Get From Us: We will provide you with a competitive salary and annual leave allowance accompanied by a discretionary bonus. You’ll receive a company car and fuel card with unlimited personal use and a set of tools, including a phone, needed to carry out your work. You will be provided a consistent Rota allowing you to make plans for your days off. Most importantly, you’ll receive guidance from a great support network of other Engineers across the country. At Bandai Namco, everyone is happy to take a call to help you progress and get the job done and you’ll be actively encouraged to continuous professional development of your own skills.
Benefits:
- Company car & fuel card with personal use.
- Company phone.
- Discretionary Bonus.
- Loyalty Bonus.
- Consistent Rota.
- 33 Days annual leave per annum.
- Work with a great deal of independence but supported by a great network of people.
Equal Opportunity Employer: Bandai Namco is an Equal Opportunity Employer. As firm believers in diverse thinking, we strive to build a workforce that is representative of our audiences, society and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, neurodiversity, disability or any other category protected by law.
Field Service Engineer - Camberley, Feltham & Reading employer: Bandai Namco Amusement Europe Ltd.
At Bandai Namco Amusement Europe Limited, we pride ourselves on being an excellent employer by fostering a supportive and innovative work culture that encourages personal development and teamwork. As a Field Service Engineer in the vibrant areas of Camberley, Feltham, and Reading, you will enjoy a competitive salary, a company car with personal use, and a consistent rota that allows for work-life balance, all while being part of a diverse team dedicated to creating enjoyable experiences for our customers.
Contact Details:
Bandai Namco Amusement Europe Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Camberley, Feltham & Reading
✨Tip Number 1
Get to know the company! Research Bandai Namco and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info about job openings or even a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to field service engineering. Think about your past experiences and how they relate to the role at Bandai Namco. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Field Service Engineer - Camberley, Feltham & Reading
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We love seeing candidates who are genuinely excited about working in the arcade industry and connecting with our customers.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the Field Service Engineer role. We want to see how your skills align with what we do at Bandai Namco, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us get a quick understanding of your fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Bandai Namco Amusement Europe Ltd.
✨Know Your Machines
Familiarise yourself with the types of arcade machines Bandai Namco services. Understand their functionalities and common issues. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Field Service Engineer, you'll need to communicate effectively with site staff and your team. Prepare examples of how you've successfully built rapport in previous roles or how you handled difficult conversations. This will demonstrate your interpersonal skills.
✨Be Ready for Practical Questions
Expect technical questions related to diagnostics and maintenance. Brush up on your troubleshooting skills and be prepared to discuss how you would approach specific problems with arcade machines. This shows your problem-solving abilities.
✨Highlight Your Organisational Skills
Since the role involves administrative tasks and maintaining service logs, be ready to discuss how you stay organised. Share tools or methods you use to manage your time and tasks effectively, as this is crucial for success in the field.
