At a Glance
- Tasks: Deliver top-notch customer service and maintain a fun, clean arcade environment.
- Company: Join the vibrant team at Bandai Namco Amusements Europe.
- Benefits: Gain valuable experience in a lively setting while earning competitive pay.
- Other info: Perfect for students looking to gain experience and make new friends!
- Why this job: Be part of an exciting atmosphere and create memorable experiences for guests.
- Qualifications: Must be 18+ with a passion for customer service and teamwork.
The predicted salary is between 10 - 12 £ per hour.
An exciting opportunity has arisen in our Bandai Namco Amusements Europe arcade based at Devon Cliffs Haven Resort. We are looking for customer focused candidates who are able to build relationships with guests, team members and stakeholders alike. Through exceptional customer service skills, critical thinking and a positive attitude, you will contribute to the overall experience and profitability of your location.
You will provide the best customer service experience through problem solving, maintaining a friendly and helpful rapport with the arcade guests, and maintaining cleanliness standards. Contribution to profitability of the arcade will be made through following standard operating procedures set out by the company, adhering to laws and regulations set out by the authorities such as the Gambling Commission, and assisting the management team to ensure that revenue is maximised through the maintaining and stocking of machines. Due to the nature of the role, we can only accept candidates who are 18 years of age or over.
Main Duties- Serve customers taking account of the principles of good customer service, remaining helpful and courteous at all times. Including dealing with bookings, customer queries, complaints (initial stage) etc.
- Work on all the arcade departments as required (Family Entertainment Centre, Adult Gaming Centre, Prize Shop, etc).
- Promote the arcade facilities, offers, VIP schemes etc. to new and existing customers.
- Assist on promotions, themed events, tournaments etc.
- Carry out cleaning duties as instructed.
- Ensure that all machine faults, structural damage or maintenance issues are reported correctly.
- Ensure that all transactions are dealt with correctly and that any errors are reported to management.
- Ensure the correct handling of both cash and token floats at all times as trained.
- Operate any of the site attractions as required and trained.
- Carry out replenishment tasks i.e. refilling vending machines, re-stocking prize machines, re-stocking the prize shop etc.
- Receiving deliveries.
- Work with management and colleagues to identify opportunities to increase the areas market share of trade within the locality.
- Provide onward training to other employees.
- Carry out all duties as trained.
- Follow all policies and procedures as trained.
- Ensure all paperwork that you are responsible for is correctly completed.
- Adhere to all Health and Safety legislation at all times.
- Adhere to all Food and Hygiene legislation at all times.
- Ensure all visitors are dealt with correctly as trained i.e. police, enforcement officers, workmen, company reps etc.
- Report any incidents to management straight away.
- Ensure all back-office areas are secure at all times.
- You must be clean and tidy at all times in your appearance.
- Develop a good working relationship between your colleagues, management and stakeholders.
Seasonal Customer Service Assistant in Exmouth employer: Bandai Namco Amusement Europe Ltd.
At Bandai Namco Amusements Europe, we pride ourselves on fostering a vibrant and inclusive work culture at our Devon Cliffs Haven Resort arcade. As a Seasonal Customer Service Assistant, you will enjoy the benefits of working in a dynamic environment that values exceptional customer service and teamwork, while also providing opportunities for personal growth and development. Join us to be part of a team that not only prioritises guest satisfaction but also encourages creativity and innovation in enhancing the overall arcade experience.
Contact Details:
Bandai Namco Amusement Europe Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Customer Service Assistant in Exmouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bandai Namco Amusements. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or queries. Role-playing these situations with a friend can help you feel more confident and prepared when it comes to showcasing your problem-solving abilities.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look tidy and professional for your interview. A clean and smart appearance shows that you take the opportunity seriously and are ready to represent the arcade well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Seasonal Customer Service Assistant in Exmouth
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've built relationships with guests and handled queries or complaints in the past. Use specific examples to demonstrate your skills!
Be Positive and Personable:Your attitude matters! We’re looking for candidates who can maintain a friendly rapport with guests. Let your personality shine through in your written application – it’s all about making a great first impression!
Follow Instructions Carefully:Pay close attention to the application guidelines. We appreciate candidates who can follow procedures, just like we do in our arcade. Make sure you complete all sections of the application and double-check for any errors.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Bandai Namco Amusement Europe Ltd.
✨Know the Company
Before your interview, take some time to research Bandai Namco Amusements Europe. Understand their values, mission, and what makes their arcade unique. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think about how you handled complaints or tricky situations, as these stories will demonstrate your problem-solving abilities.
✨Dress the Part
Appearance matters, especially in a customer-facing role. Make sure you dress smartly and maintain a clean and tidy look for your interview. This shows that you understand the importance of professionalism and are ready to represent the arcade well.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming promotions, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
