At a Glance
- Tasks: Lead the arcade team and ensure fantastic guest experiences every day.
- Company: Join Bandai Namco, a diverse and inclusive employer committed to equal opportunities.
- Benefits: Competitive pay, flexible hours, and a fun work environment.
- Other info: Great opportunity for career growth in a dynamic entertainment industry.
- Why this job: Be part of an exciting team and make a real impact in a vibrant setting.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a motivated Duty Manager to support the day-to-day running of our arcade, delivering excellent guest experiences and leading the team on site.
- Take responsibility for site operations in the absence of the Resort Amusement Manager.
- Deliver excellent customer service and handle queries and initial complaints.
- Support all areas of the arcade (floor, prize shop, attractions, events).
- Supervise team members, provide training, and support recruitment and performance management.
- Complete rotas, timekeeping checks, team briefings, and daily administration.
- Ensure accurate cash handling, transactions, banking, and stock control.
- Monitor machine performance, report faults, and oversee replenishment and cleanliness.
- Assist with promotions and drive local business opportunities.
- Ensure the site is opened/closed correctly and runs efficiently each shift.
Compliance & Standards
- Ensure adherence to company policies, licensing, gambling, and health & safety regulations.
- Maintain high standards of cleanliness, presentation, and security.
- Ensure correct procedures for incidents, visitors, and customer access (including Under 25 policy).
- Work within budgets and support overall site performance.
About You
- Strong leadership and communication skills.
- Customer-focused with a proactive attitude.
- Organised, reliable, and able to manage multiple tasks.
- Comfortable handling cash and administrative duties.
Bandai Namco is an Equal Opportunity Employer. As firm believers in diverse thinking, we strive to build a workforce that is representative of our audiences, society and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, neurodiversity, disability or any other category protected by law.
Duty Manager - Haven in Exmouth employer: Bandai Namco Amusement Europe Ltd.
At Bandai Namco, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to grow. As a Duty Manager, you will enjoy comprehensive training opportunities, competitive benefits, and the chance to lead a dynamic team in a fun-filled environment, all while ensuring exceptional guest experiences at our arcade. Join us in creating memorable moments for our guests while developing your career in a supportive and diverse workplace.
Contact Details:
Bandai Namco Amusement Europe Ltd. Recruitment Team
