At a Glance
- Tasks: Deliver top-notch customer service and create memorable experiences for arcade guests.
- Company: Join the fun at Bandai Namco Amusements Europe, a leader in entertainment.
- Benefits: Seasonal role with opportunities to develop skills and meet new people.
- Other info: Dynamic role with potential for growth and learning in the entertainment industry.
- Why this job: Be part of an exciting environment where your positivity makes a difference.
- Qualifications: Must be 18+ with a passion for customer service and teamwork.
The predicted salary is between 20000 - 25000 £ per year.
An exciting opportunity has arisen in our Bandai Namco Amusements Europe arcade based at Devon Cliffs Haven Resort. We are looking for customer focused candidates who are able to build relationships with guests, team members and stakeholders alike. Through exceptional customer service skills, critical thinking and a positive attitude, you will contribute to the overall experience and profitability of your location.
You will provide the best customer service experience through problem solving, maintaining a friendly and helpful rapport with the arcade guests, and maintaining cleanliness standards. Contribution to profitability of the arcade will be made through following standard operating procedures set out by the company, adhering to laws and regulations set out by the authorities such as the Gambling Commission, and assisting the management team to ensure that revenue is maximised through the maintaining and stocking of machines. Due to the nature of the role, we can only accept candidates who are 18 years of age or over.
Main Duties- Serve customers taking account of the principles of good customer service, remaining helpful and courteous at all times. Including dealing with; bookings, customer queries, complaints (initial stage) etc.
- Work on all the arcade departments as required (Family Entertainment Centre, Adult Gaming Centre, Prize Shop, etc).
- Promote the arcade facilities, offers, VIP schemes etc. to new and existing customers.
- Assist on promotions, themed events, tournaments etc.
- Carry out cleaning duties as instructed.
- Ensure that all machine faults, structural damage or maintenance issues are reported correctly.
- Ensure that all transactions are dealt with correctly and that any errors are reported to management.
- Ensure the correct handling of both cash and token floats at all times as trained.
- Operate any of the site attractions as required and trained.
- Carry out replenishment tasks i.e. refilling vending machines, re-stocking prize machines, re-stocking the prize shop etc.
- Receiving deliveries.
- Work with management and colleagues to identify opportunities to increase the areas market share of trade within the locality.
- Provide onward training to other employees.
- Carry out all duties as trained.
- Follow all policies and procedures as trained.
- Ensure all paperwork that you are responsible for is correctly completed.
- Adhere to all Health and Safety legislation at all times.
- Adhere to all Food and Hygiene legislation at all times.
- Ensure all visitors are dealt with correctly as trained i.e. police, enforcement officers, workmen, company reps etc.
- Report any incidents to management straight away.
- Ensure all back-office areas are secure at all times.
- You must be clean and tidy at all times in your appearance.
- Develop a good working relationship between your colleagues, management and stakeholders.
Arcade Guest Experience Associate (Seasonal) in Exmouth employer: Bandai Namco Amusement Europe Ltd.
At Bandai Namco Amusements Europe, we pride ourselves on creating a vibrant and inclusive work environment at our Devon Cliffs Haven Resort arcade. As a Seasonal Arcade Guest Experience Associate, you will enjoy the thrill of engaging with guests while receiving comprehensive training and support to enhance your customer service skills. Our commitment to employee growth, coupled with the unique opportunity to work in a fun-filled atmosphere, makes us an exceptional employer for those seeking meaningful and rewarding experiences.
Contact Details:
Bandai Namco Amusement Europe Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Arcade Guest Experience Associate (Seasonal) in Exmouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bandai Namco Amusements. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an exceptional experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your chat with us.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look tidy and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent the arcade well.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It not only streamlines the process but also shows your enthusiasm for joining our team at Devon Cliffs Haven Resort.
We think you need these skills to ace Arcade Guest Experience Associate (Seasonal) in Exmouth
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for guests in the past, so share specific examples that showcase your friendly and helpful attitude.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. This helps us understand you better!
Tailor Your Application:Take a moment to customise your application for this role. Mention how your skills align with the responsibilities listed in the job description, like problem-solving and maintaining cleanliness standards. It shows us you’re genuinely interested!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bandai Namco Amusement Europe Ltd.
✨Know the Company
Before your interview, take some time to research Bandai Namco Amusements Europe. Understand their values, mission, and what makes their arcade unique. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, think of specific examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handled difficult situations and maintained a positive attitude.
✨Demonstrate Team Spirit
This position requires working closely with colleagues and management. Prepare to talk about times when you collaborated effectively with others. Highlight your ability to build relationships and contribute to a positive team environment.
✨Be Ready for Practical Scenarios
Expect to be asked about how you would handle certain situations, like dealing with a customer complaint or maintaining cleanliness standards. Think through these scenarios beforehand so you can respond confidently and demonstrate your critical thinking skills.
