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- Tasks: Lead a dynamic team, ensuring excellent customer service and smooth operations during busy evenings and weekends.
- Company: Join a vibrant leisure business that values teamwork and customer satisfaction.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal growth.
- Other info: Great chance to develop leadership skills in a fun environment.
- Why this job: Be at the heart of the action, making memorable experiences for customers.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
This role is in the Leisure business where the busiest periods are evenings and weekends. This is also where the majority of shifts are.
Main Duties:
- Serve customers taking account of the principles of good customer service, remaining helpful and courteous at all times, including dealing with bookings, customer queries, complaints (initial stage) etc. either in person or via telephone, email, fax.
- Work on all the sites departments as required i.e. bowling reception, lanes, shoe bar, prize shop, food outlets, bars, pool bar, etc.
- Promote the sites facilities, offers, membership schemes etc. to potential new and existing customers using methods such as over the phone, handing out POS material, using the sites PA system, etc.
- Assist on promotions, themed events, exhibitions etc., occasionally off site.
- Carry out cleaning duties as instructed.
- Ensure that all Bowling and Machine faults are reported correctly.
- Ensure that all transactions are dealt with correctly and that any errors are reported to management.
- Ensure the correct handling of both cash and token floats at all times as trained.
- Operate any of the site attractions as required and trained.
- Carry out replenishment tasks i.e. refilling vending machines, re-stocking bars, re-stocking the prize shop etc.
- Receive deliveries.
- Work with senior management and colleagues to identify opportunities to increase the areas market share of trade within the locality.
- Provide training and direction to other employees.
- Carry out weekly employee team chats.
- Carry out stock takes as required.
- Carry out machine collections.
- Carry out staff appraisals.
- Carry out interviews.
- Complete employee rotas as instructed.
- Complete employee time sheets each shift.
- Deal with poor time keeping.
- Carry out disciplinary investigations.
- Carry out the end of day banking and the completion of the WRW.
Responsibilities:
- Carry out all duties as trained.
- Ensure that all policies and procedures set out in the Operations Manual are being followed at all times.
- Ensure that all policies and procedures set out in the Stocklink Site manual are being carried out correctly at all times.
- Ensure that all Licensing legislation is being enforced at all times as per the licensing compliance module.
- Ensure that all Food and Hygiene legislation is being enforced at all times as per the compliance module.
- Ensure that all Gambling legislation is being enforced at all times as per the gambling compliance module.
- Ensure that all Health and Safety legislation is being enforced at all times as per the company’s H&S manual and compliance module.
- Ensure all paperwork that you are responsible for is correctly completed.
- Ensure all visitors are dealt with correctly as trained i.e. police, enforcement officers, workmen, company reps etc.
- Ensure that all incidents/accidents are dealt with as set out in the incident reporting procedure.
- Ensure that the site is opened and closed correctly.
- Ensure that all monies are correctly handled and stored at all times.
- Ensure all back office areas are secure at all times.
- Ensure that the floor rota is correctly implemented and followed.
- Ensure that all employees are wearing the correct uniform at the start of their shift.
- Ensure that the Bar and Kitchen cleaning rotas are being completed to a high standard.
- Ensure that the Bar and Kitchen checks are being carried out and recorded correctly.
- Ensure that the machine cleaning is being carried to a high standard.
- Ensure that the ‘shift running’ checklist is being followed and ticked off throughout the shift.
- You must be clean and tidy at all times in your appearance.
- Develop a good working relationship between your colleagues and management.
- Ensure that the Under 21 policy is being carried out.
Duty Manager employer: Bandai Namco Amusement Europe Ltd.
Contact Detail:
Bandai Namco Amusement Europe Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the leisure business and the specific site you're applying to. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about serving customers, think of examples from your past experiences where you've dealt with queries or complaints. Being able to share these stories will demonstrate your ability to handle the responsibilities of the Duty Manager.
✨Tip Number 3
Show off your teamwork! The job involves working closely with colleagues and management, so be ready to discuss how you've collaborated in previous roles. Highlighting your ability to work well in a team will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly through our platform. This way, we can keep track of your application and get back to you quicker!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight any experience you have in customer service. We want to see how you've dealt with bookings, queries, and complaints in the past. Remember, being helpful and courteous is key!
Tailor Your Application: Take a moment to customise your application for the Duty Manager role. Mention specific duties from the job description that resonate with your experience. This shows us you're genuinely interested and understand what the role entails.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on your relevant skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Bandai Namco Amusement Europe Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager. Familiarise yourself with customer service principles, handling complaints, and the various departments you'll be working in. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about times when you dealt with difficult situations or complaints effectively. This will demonstrate your ability to remain helpful and courteous under pressure.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. For instance, you might be asked how you'd handle a busy shift or a customer complaint. Practice your responses to these types of questions, focusing on your problem-solving skills and ability to work as part of a team.
✨Dress the Part
First impressions matter! Dress smartly and ensure you look clean and tidy, as this reflects your understanding of the importance of appearance in a customer-facing role. A professional look will help you stand out and show that you take the opportunity seriously.