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For Companies At a Glance
- Tasks: Lead a flagship store, driving sales and delivering exceptional customer experiences.
- Company: Join Bandai Namco, a diverse and innovative leader in the retail industry.
- Benefits: Enjoy competitive salary, pension scheme, staff discounts, and ongoing training opportunities.
- Other info: Be part of a team that values diversity and fosters a positive culture.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Retail management experience and strong leadership capabilities are essential.
The predicted salary is between 30000 - 40000 £ per year.
Role Overview
The Designate Deputy General Manager is a senior leader within the flagship store, supporting the General Manager in delivering strong commercial performance, operational excellence, and exceptional brand representation. This high-visibility role combines hands-on leadership with commercial accountability, people development, and consistent performance in a fast-paced, high-footfall environment.
Key Responsibilities
- Sales & Performance
- Deliver sales, margin, and KPI targets
- Analyse trading performance and implement actions to drive revenue and profitability
- Ensure strong stock availability, merchandising, and promotional execution
- Customer Experience
- Champion an outstanding customer journey
- Lead from the shop floor, especially during peak periods
- Resolve escalated customer issues professionally
- Drive service standards through coaching and feedback
- People Management
- Recruit, train, and develop team members and Managers
- Manage rotas, performance reviews, and underperformance
- Foster a positive, high-performance culture
- Ensure compliance with training and company policies
- Operations & Compliance
- Oversee daily store operations, opening/closing, and standards
- Maintain compliance with H&S, cash handling, security, and HR procedures
- Manage stock control, shrinkage, and deliveries
- Ensure store presentation aligns with brand guidelines
- Financial Control
- Manage wage budgets and operational costs
- Ensure accurate cash handling and reporting
- Support budgeting and forecasting processes
- Reporting & Communication
- Provide performance updates and operational reports
- Communicate effectively with Head Office and Senior Management
- Act as decision maker in the absence of General Manager
- IP Activations & Events
- Lead IP pop-ups, brand events, and community activations
- Manage event logistics, staffing, stock, and visual execution
- Track and review event performance
Skills & Experience
- Retail management experience 5 year or more
- Proven leadership and team development capability
- Strong organisational, communication, and analytical skills
- Experience with EPOS and stock systems
- Flexibility to work evenings, weekends, and peak periods
Personal Attributes
- Results driven, hands-on leader
- Customer focused and service led
- Calm and resilient under pressure
- Highly organised and adaptable
Benefits
- Competitive Salary
- Pension Scheme
- Optional Private Medical Insurance
- Employee Assistance Program (EAP) from day 1 of employment
- Staff Discount Card
- Annual Bonus Scheme – Employees may be eligible for an annual bonus, subject to both individual performance and overall company performance. Please note that bonus payments are discretionary and not guaranteed.
- Ongoing training & development opportunities
Fun for All into the Future Bandai Namco is an Equal Opportunity Employer. As firm believers in diverse thinking, we strive to build a workforce that is representative of our audiences, society and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, neurodiversity, disability or any other category protected by law.
Designate Deputy General Manager employer: Bandai Namco Amusement Europe Ltd.
Contact Detail:
Bandai Namco Amusement Europe Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Designate Deputy General Manager
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to retail management. Think about how you’d handle customer issues or lead a team during peak times – they’ll want to see your hands-on leadership skills!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Designate Deputy General Manager
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight your retail management experience and any leadership roles you've held. We want to see how you've developed teams and driven performance in a fast-paced environment.
Be Customer-Centric: Since this role is all about championing the customer experience, share examples of how you've resolved customer issues or improved service standards. We love candidates who put customers first!
Demonstrate Your Analytical Side: We’re looking for someone who can analyse trading performance and implement actions. Include any relevant experience with KPIs, sales targets, or stock management systems in your application to show us you’ve got the analytical chops.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Bandai Namco Amusement Europe Ltd.
✨Know Your Numbers
As a Designate Deputy General Manager, you'll need to demonstrate your understanding of sales and performance metrics. Brush up on key performance indicators (KPIs) relevant to retail management, and be ready to discuss how you've driven revenue and profitability in past roles.
✨Customer Experience is Key
Prepare to share specific examples of how you've championed customer journeys in previous positions. Think about times you resolved escalated issues or improved service standards through coaching. This will show your commitment to exceptional brand representation.
✨Showcase Your Leadership Style
This role requires strong people management skills, so be ready to talk about your approach to recruiting, training, and developing team members. Highlight any successful strategies you've implemented to foster a positive, high-performance culture.
✨Operational Excellence Matters
Familiarise yourself with daily store operations and compliance standards. Be prepared to discuss how you've maintained operational efficiency and compliance in past roles, especially regarding health and safety, cash handling, and stock control.