At a Glance
- Tasks: Manage customer orders, ensure timely deliveries, and resolve logistical issues.
- Company: Join Bandai Namco, a fun and inclusive workplace with diverse thinking.
- Benefits: Competitive salary, pension scheme, private medical insurance, and staff discounts.
- Other info: Great opportunities for growth and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact in the toy industry.
- Qualifications: Strong attention to detail, communication skills, and knowledge of logistics.
The predicted salary is between 30000 - 40000 € per year.
Responsibilities
- Produce and maintain records on customer specifications for deliveries for allocated customers.
- Send Sales Solicitations to retail customers and collate replies for the Purchase sign-off.
- Monitor all Sales Orders received, ensuring accurate input from paper format.
- Track that Sales Orders are within the volumes issued to Salesperson / Customer when stock is on allocation.
- Raise Proforma invoices and liaise with the Finance Department accordingly.
- Liaise with customers to ensure delivery schedules are met or inform them of delays.
- Track orders at the 3pl distribution centre to ensure timely despatch.
- Resolve any logistical issues preventing the 3pl distribution centre from sending customer orders.
- Liaise with the 3pl distribution centre regarding product reworks.
- Manage backorders to ensure despatch upon stock availability.
- Report to the business on Sales Order despatch.
- Maintain awareness of monthly sales targets.
- Undertake any ad-hoc tasks as directed by your manager.
- Support other members of the Operations team during high workload periods and holidays/sickness.
Skills and Qualifications
- Excellent attention to detail.
- Strong time management skills.
- Communication skills with both colleagues and customers.
- Organisation skills.
- Minimum intermediate level Excel.
- Resilient character.
- Knowledge of Anime and the UK toy industry is advantageous.
- Experience of logistics systems, ideally within a retail distribution setting.
Benefits
- Competitive Salary.
- Pension Scheme.
- Optional Private Medical Insurance.
- Employee Assistance Program (EAP) from day 1 of employment.
- Staff Discount Card.
- Annual Discretionary Bonus Scheme – Employees may be eligible for an annual bonus, subject to both individual performance and overall company performance. Please note that bonus payments are discretionary and not guaranteed.
Bandai Namco is an Equal Opportunity Employer. We strive to build a workforce that is representative of our audiences, society and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, neurodiversity, disability or any other category protected by law.
Customer Service Executive (12-Months Fixed Term) employer: Bandai Namco Amusement Europe Ltd.
At Bandai Namco, we pride ourselves on being an excellent employer, offering a vibrant work culture that values diversity and fosters employee growth. Our Customer Service Executive role not only provides competitive benefits such as a pension scheme and private medical insurance but also encourages collaboration within a supportive team environment, ensuring that every employee feels valued and empowered to contribute to our mission of delivering joy through our products.
Contact Detail:
Bandai Namco Amusement Europe Ltd. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive (12-Months Fixed Term)
✨Tip Number 1
Get to know the company! Research Bandai Namco and their values, especially their commitment to diversity. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with customers and colleagues, it’s crucial to articulate your thoughts clearly. Try role-playing common customer service scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or resolved logistical issues in the past. This will demonstrate that you can handle the fast-paced environment of customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the team at Bandai Namco.
We think you need these skills to ace Customer Service Executive (12-Months Fixed Term)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and logistics. We want to see how your skills match the responsibilities listed in the job description, so don’t hold back!
Show Off Your Attention to Detail:Since this role requires excellent attention to detail, be sure to proofread your application. A well-organised and error-free submission will show us that you’re serious about the position and capable of handling the tasks involved.
Highlight Relevant Experience:If you've worked with logistics systems or have experience in retail distribution, make it known! We love seeing candidates who can bring relevant knowledge to the table, especially when it comes to managing orders and liaising with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bandai Namco Amusement Europe Ltd.
✨Know Your Stuff
Familiarise yourself with the company and its products, especially in the UK toy industry. Being knowledgeable about Anime and how it relates to their offerings can really set you apart during the interview.
✨Show Off Your Organisation Skills
Since the role involves managing customer specifications and tracking orders, be ready to discuss your organisational strategies. Bring examples of how you've successfully managed multiple tasks or projects in the past.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you resolved logistical issues or liaised with customers to keep them informed.
✨Excel at Excel
As the job requires at least an intermediate level of Excel, brush up on your skills. Be prepared to discuss how you've used Excel in previous roles, whether for tracking orders or reporting sales data.
