At a Glance
- Tasks: Deliver exceptional customer service and assist with various store operations.
- Company: Join a vibrant team in a fun and dynamic retail environment.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Perfect for students looking to gain experience in a lively setting.
- Why this job: Be the friendly face that makes customers' experiences memorable.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
Role Summary
To provide great customer service to customers and complete duties as required by the management team.
- Role Description
- Greet and welcome customers with a warm, friendly demeanour.
- Function as an expert in our product offerings, answering customer questions and providing recommendations.
- Ensure the store is well‑maintained, clean, and visually appealing.
- Process customer transactions accurately and efficiently. Any errors are to be reported to management.
- Work on all the sites departments as required i. e. tills, arcade areas, shop floor retail, Gashapon, game promotion, etc.
- To assist on promotions, themed events, exhibitions etc. Occasionally these may be off site.
- Ensure that all machine faults are reported correctly.
- Work with the store management team to achieve sales targets and meet performance goals.
- Assist in inventory management, including receiving, stocking, and organising merchandise.
- Work with management and colleagues to identify opportunities to increase the area’s market share of trade within the locality.
- Provide onward training to other employees.
- Contribute to a positive and inclusive team environment.
Key Responsibilities
- Ensure all paperwork that you are responsible for is correctly completed, including e‑Learning.
- Adhere to policies and procedures as outlined in the current Company Handbook, your Contract and those you have been trained in by management.
- Adhere to all Gambling, Health and Safety, Food and Hygiene compliance and legislation at all times.
- Ensure all visitors are dealt with correctly as trained i. e. police, enforcement officers, workmen, company reps etc.
- To report any incidents to management straight away.
- Ensure all back‑office areas are secure at all times.
- You must maintain professional appearance and conduct at all times.
- Develop a good working relationship between your colleagues and management.
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Customer Service Assistant in Braintree employer: Bandai Namco Amusement Europe Ltd
At Bandai Namco Amusement Europe Ltd., we pride ourselves on fostering a vibrant and inclusive work culture that values teamwork and creativity. As a Customer Experience Specialist, you will enjoy opportunities for personal growth and development while contributing to a dynamic retail environment that prioritises customer satisfaction and engagement. Located in a lively area, our company offers unique advantages such as employee discounts, exciting events, and a supportive team atmosphere that makes every day rewarding.
Contact Details:
Bandai Namco Amusement Europe Ltd Recruitment Team
