At a Glance
- Tasks: Deliver top-notch customer service and maintain a fun, clean arcade environment.
- Company: Join Bandai Namco Amusement Europe at Church Farm Haven Resort.
- Benefits: Gain valuable experience in a vibrant, team-oriented atmosphere.
- Other info: Perfect for students looking for seasonal work with flexible hours.
- Why this job: Be part of an exciting team and create memorable experiences for guests.
- Qualifications: Must be 18+ with a passion for customer service and teamwork.
The predicted salary is between 10 - 12 € per hour.
An exciting opportunity has arisen in our Bandai Namco Amusement Europe Digital/Cashless arcade based at Church Farm Haven Resort. We are looking for customer focused candidates who are able to build relationships with guests, team members and stakeholders alike. Through exceptional customer service skills, critical thinking and a positive attitude, you will contribute to the overall experience and profitability of your location.
You will provide the best customer service experience through problem solving, maintaining a friendly and helpful rapport with the arcade guests, and maintaining cleanliness standards. Contribution to profitability of the arcade will be made through following standard operating procedures set out by the company, adhering to laws and regulations set out by the authorities such as the Gambling Commission, and assisting the management team to ensure that revenue is maximised through the maintaining and stocking of machines. Due to the nature of the role, we can only accept candidates who are 18 years of age or over.
MAIN DUTIES- Serve customers taking account of the principles of good customer service, remaining helpful and courteous at all times. Including dealing with bookings, customer queries, complaints (initial stage) etc.
- Work on all the arcade departments as required (Family Entertainment Centre, Adult Gaming Centre, Prize Shop, etc).
- Promote the arcade facilities, offers, VIP schemes etc. to new and existing customers.
- Assist on promotions, themed events, tournaments etc.
- Carry out cleaning duties as instructed.
- Ensure that all machine faults, structural damage or maintenance issues are reported correctly.
- Ensure that all transactions are dealt with correctly and that any errors are reported to management.
- Ensure the correct handling of both cash and token floats at all times as trained.
- Operate any of the site attractions as required and trained.
- Carry out replenishment tasks i.e. refilling vending machines, re-stocking prize machines, re-stocking the prize shop etc.
- Receiving deliveries.
- Work with management and colleagues to identify opportunities to increase the areas market share of trade within the locality.
- Provide onward training to other employees.
- Carry out all duties as trained.
- Follow all policies and procedures as trained.
- Ensure all paperwork that you are responsible for is correctly completed.
- Adhere to all Health and Safety legislation at all times.
- Adhere to all Food and Hygiene legislation at all times.
- Ensure all visitors are dealt with correctly as trained i.e. police, enforcement officers, workmen, company reps etc.
- Report any incidents to management straight away.
- Ensure all back-office areas are secure at all times.
- You must be clean and tidy at all times in your appearance.
- Develop a good working relationship between your colleagues, management and stakeholders.
Seasonal Customer Service Assistant in Bognor Regis employer: Bandai Namco Amusement Europe Ltd.
At Bandai Namco Amusement Europe, we pride ourselves on fostering a vibrant and inclusive work culture at our Church Farm Haven Resort location. As a Seasonal Customer Service Assistant, you will not only enhance your customer service skills but also enjoy opportunities for personal growth and development within a supportive team environment. With a focus on employee well-being and a commitment to delivering exceptional experiences for our guests, we offer a unique chance to be part of a dynamic and rewarding workplace.
Contact Detail:
Bandai Namco Amusement Europe Ltd. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Customer Service Assistant in Bognor Regis
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bandai Namco and their arcade culture. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Seasonal Customer Service Assistant and how you'd handle them. Being able to demonstrate your problem-solving abilities will really impress the hiring team.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look clean and tidy. First impressions matter, and looking professional will set the right tone for your potential role in the arcade.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits for a role in customer service.
We think you need these skills to ace Seasonal Customer Service Assistant in Bognor Regis
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've built relationships with guests and handled queries or complaints in the past. Use specific examples to demonstrate your skills!
Be Positive and Personable:Your attitude matters! We’re looking for candidates who can bring a positive vibe to our arcade. In your application, let us know how you maintain a friendly rapport with customers and colleagues alike.
Follow the Guidelines:Read through the job description carefully and tailor your application to match. We appreciate candidates who understand the importance of following procedures and regulations, so make sure to mention any relevant experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Bandai Namco Amusement Europe Ltd.
✨Know the Company
Before your interview, take some time to research Bandai Namco Amusement Europe. Understand their values, mission, and what makes their arcade unique. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare examples from your past experiences where you've gone above and beyond for a customer. Think about how you handled complaints or difficult situations, as these stories will demonstrate your problem-solving abilities and positive attitude.
✨Dress the Part
First impressions matter! Make sure you dress smartly and appropriately for the interview. A clean and tidy appearance reflects your professionalism and shows that you understand the importance of maintaining standards, just like you would in the arcade.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team dynamics, upcoming promotions, or how success is measured in the role. Asking insightful questions not only shows your interest but also helps you determine if the job is the right fit for you.
