At a Glance
- Tasks: Maintain and service arcade machines while ensuring they run smoothly and efficiently.
- Company: Join Bandai Namco, a leader in the global entertainment industry.
- Benefits: Enjoy a company car, competitive salary, and generous annual leave.
- Other info: Work independently with a supportive network of engineers across the country.
- Why this job: Be part of a fun team that values innovation and personal growth.
- Qualifications: Technical skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Bandai Namco Amusement Europe Limited is a leading manufacturer, distributor, and operator in the global entertainment industry. We champion receptive and spirited individuals and provide them with an encouraging environment for innovation and personal development.
The Role
Our services department is a team of multi-disciplinary roles that contribute to our arcade industry. We have an exciting opportunity to join the Bandai Namco family as a Field Service Engineer in and around the London, Watford & Oxfordshire areas. As a Field Service Engineer, you will be involved in every aspect of providing our key accounts with a professional service; attending sites for installing new machines, carrying out diagnostic and preventative maintenance, performing monetary collections and testing the games to make sure they are functional.
Responsibilities
- Servicing and maintaining arcade machines including carrying out preventative maintenance, testing for all types of games sited within a specific area and complete service call logs.
- Perform monetary collections where required and handle cash responsibly according to BNAE standards.
- Communicate regularly and effectively with your Regional Service Manager and Supervisor, working to the rota produced by them on a monthly basis.
- Keep organised with administrative tasks and maintain effective communication via email and other platforms used.
- Build a rapport with site staff/managers and continue to develop the company’s business with its existing major customers and future prospects.
- Perform ad hoc duties reasonably requested by your Regional Manager/Supervisor.
What You Will Get From Us
We will provide you with a competitive salary and annual leave allowance accompanied by a discretionary bonus. You’ll receive a company car and fuel card with unlimited personal use and a set of tools, including a phone, needed to carry out your work. You will be provided a consistent rota allowing you to make plans for your days off. Most importantly, you’ll receive guidance from a great support network of other Engineers across the country. At Bandai Namco, everyone is happy to take a call to help you progress and get the job done and you’ll be actively encouraged to continue professional development of your own skills.
Benefits
- Company car & fuel card with personal use.
- Company phone.
- Discretionary Bonus.
- Loyalty Bonus.
- Consistent rota.
- 33 days annual leave per annum.
- Work with a great deal of independence but supported by a great network of people.
Bandai Namco is an Equal Opportunity Employer. We strive to build a workforce that is representative of our audiences, society and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives.
Arcade Field Service Engineer – London, Watford & Oxfordshire employer: Bandai Namco Amusement Europe Ltd.
At Bandai Namco Amusement Europe, we pride ourselves on being an exceptional employer, offering a supportive work culture that fosters innovation and personal growth. As a Field Service Engineer in the vibrant areas of London, Watford, and Oxfordshire, you will enjoy a competitive salary, a company car with personal use, and a consistent rota that allows for work-life balance, all while being part of a collaborative team dedicated to delivering top-notch service in the entertainment industry.
Contact Details:
Bandai Namco Amusement Europe Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Arcade Field Service Engineer – London, Watford & Oxfordshire
✨Tip Number 1
Get to know the company! Research Bandai Namco and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to field service roles. Think about your past experiences and how they relate to the responsibilities of the Field Service Engineer position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Bandai Namco family.
We think you need these skills to ace Arcade Field Service Engineer – London, Watford & Oxfordshire
Some tips for your application 🫡
Show Your Passion for the Arcade Industry:When writing your application, let your enthusiasm for the arcade and entertainment industry shine through. We love candidates who are genuinely excited about what we do at Bandai Namco, so share any relevant experiences or interests that connect you to our mission.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Field Service Engineer role. Highlight your technical skills, experience with maintenance, and any customer service roles you've had. We want to see how you can contribute to our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the job.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Bandai Namco family.
How to prepare for a job interview at Bandai Namco Amusement Europe Ltd.
✨Know Your Machines
Familiarise yourself with the types of arcade machines Bandai Namco services. Understand their functionalities and common issues. This will not only show your technical knowledge but also your genuine interest in the role.
✨Showcase Your Communication Skills
As a Field Service Engineer, you'll need to communicate effectively with site staff and your team. Prepare examples of how you've successfully built rapport in previous roles or resolved conflicts. This will demonstrate your interpersonal skills.
✨Be Ready for Practical Questions
Expect questions that test your problem-solving abilities. Think about scenarios where you had to diagnose a fault or perform maintenance under pressure. Practising these responses can help you feel more confident during the interview.
✨Highlight Your Organisational Skills
Since the role involves administrative tasks and maintaining service logs, be prepared to discuss how you stay organised. Share specific tools or methods you use to manage your time and tasks effectively, which is crucial for this position.
