At a Glance
- Tasks: Manage vehicle fleets and provide top-notch customer support in a dynamic environment.
- Company: Join Santander Consumer Finance, a leading motor finance company in the UK.
- Benefits: Enjoy a competitive salary, 25 days holiday, annual bonus, and flexible benefits.
- Other info: Full-time role with excellent career growth opportunities and a supportive workplace culture.
- Why this job: Be part of a diverse team and make a real impact in fleet operations.
- Qualifications: Customer service experience and strong organisational skills are preferred.
The predicted salary is between 24500 - 26000 £ per year.
Santander Consumer Finance is one of the UK’s Leading Motor Finance companies and we are currently looking for an organised Fleet Operations Executive to join our team in the Newport Pagnell & Milton Keynes office on a 12 month Fixed Term Contract.
In this busy role you will be tasked with completing administrative tasks and services to ensure the efficient management of a business customer’s vehicle fleet or an individual customer's car. Typical daily tasks will include processing incoming post, fines and email enquiries, V5 management, parking permits, travel abroad documentation and invoice processing to ensure compliance with UK regulation, as well as maintaining accurate records and providing support to our customers, and internal teams/other areas of the business. You will also be responsible for the defleet process experience and will assist with the arrangement of the collection of the car and the end of contract billing.
Please note:
- This role is based full time on site
- The successful candidate will be required to work in the Newport Pagnell office for the first 6 months, and after this time you will move to working in the Milton Keynes office
Responsibilities:
- Monitoring departmental emails ascertaining that all are actioned and responded to in a timely and efficient manner keeping to KPI’s
- Answering calls received and dealing with enquiries in a timely and efficient manner
- Ensuring that accurate records are maintained using a combination of fleet systems
- Carrying out a variety of fleet operational activities
- Producing reports and management information
- Managing customer enquiries
- Support the fleet being road legal (Parking and Fine Management, Recalls, Taxing, Cherished Plate transfers, Travel Documents)
- Competent filing and organization to keeping the department shipshape. Whilst ascertaining archiving rotation is being maintained to high calibre
- Handling of company parking and traffic fines, making amendments to processes as agreed by CRM and clients. Ensuring KPI’s are on track
- Attending of court to sign statutory declarations or supporting of justice summons
- Updating and maintaining client contacts for appropriate processes
- Preparation of invoices and paperwork
- Assisting with the drafting and implementation of effective policies and processes regarding fleet operations
- Sending and maintaining monthly reporting requirements adhering to KPI’s
- Updating and maintain spreadsheets
- Assisting with the processing of payments
- Assisting our Third-Party supplier with the arrangement of the collection of the vehicle
- Preparing end of contract billing
We’re looking for people who have:
- Previous collections experience (preferred not essential)
- Customer services experience
- Strong negotiation skills, and tenacity when negotiating for a pre-determined outcome
- An understanding of the importance of discretion/professionalism when dealing with sensitive financial matters
- A confident telephone manner
- Attention to detail as well as sound numeracy skills
- Ability to work under pressure
- Confidence in decision making
- Computer Literacy/MS office skills (including Outlook/Excel/Word etc)
- A persuasive, persistent and self-motivated attitude
We have a range of benefits available which include:
- Competitive salary of £24,500 - £26,000 (dependent on skills & experience)
- 25 days holiday per annum, plus bank holidays
- Annual bonus based on personal and company performance
- £500 flexible benefit allowance
- Generous pension contributions
- Employee assistance programme
- Sharesave scheme
- Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
Other things you need to know:
- The hours for this post are 09:00-17:00 across Monday to Friday
- The company induction is mandatory and will be held for one day in our Redhill, Surrey office (travel expenses will be covered)
Inclusion At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
What are the next steps:
If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
Fleet Operations Executive (12 Month FTC) in Milton Keynes employer: Banco Santander
Santander Consumer Finance is an excellent employer, offering a supportive and inclusive work environment in Newport Pagnell & Milton Keynes. With competitive salaries, generous holiday allowances, and a strong focus on employee development, we empower our team members to thrive while ensuring they feel valued and respected. Join us for a rewarding career where your contributions make a real difference in the motor finance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Operations Executive (12 Month FTC) in Milton Keynes
✨Tip Number 1
Get to know the company! Research Santander Consumer Finance and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to fleet operations and customer service. Think about your past experiences and how they relate to the role, so you can share relevant examples confidently.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company and may even give you a heads-up about the interview process or tips on what the hiring managers are looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Fleet Operations Executive (12 Month FTC) in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fleet Operations Executive role. Highlight relevant experience, especially in customer service and administrative tasks, to show us you’re the right fit for our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re interested in the role and how your skills align with what we’re looking for. Keep it concise but engaging!
Showcase Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. This will demonstrate to us that you can maintain accurate records and manage information effectively.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you started on your journey with us at Santander Consumer Finance!
How to prepare for a job interview at Banco Santander
✨Know Your Fleet Operations
Before the interview, brush up on your knowledge of fleet operations. Familiarise yourself with common tasks like V5 management and invoice processing. This will show that you understand the role and are ready to hit the ground running.
✨Demonstrate Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've handled customer enquiries in the past. Highlight your strong negotiation skills and how you maintain professionalism, especially when dealing with sensitive matters.
✨Showcase Your Attention to Detail
Attention to detail is crucial in fleet operations. Bring examples of how you've maintained accurate records or managed complex data in previous roles. This will help illustrate your ability to keep things shipshape and meet KPIs.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the team dynamics or specific challenges the department faces. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
