Senior Change Manager | S-4| Chief Payments Office, Retail and Business Banking | Unity Place or London Triton Square (TSQ)

Country: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Santander UK within Chief Payments Office function within Retail and Business Banking is looking for a Programme Manager based out of Unity Place in Milton Keynes or Triton Square in London. This role is a 12 Month Fixed Term Contract.

As a Senior Change Manager, you’ll play a pivotal role in leading large-scale, multi-disciplinary programmes and complex projects that shape the future of how we deliver for our customers. This senior, hands-on role goes beyond coordination — it’s about inspiring teams, influencing strategy, and delivering meaningful transformation that drives shareholder value and business growth.

You’ll take full accountability for end-to-end change delivery, often operating across Transformation and Technology in a hybrid capacity, within the Chief Payments Office function under the Head of Transformation and Change. You’ll ensure every programme is aligned to our evolving business strategy and that benefits are realised and sustained well beyond implementation.

In this role, you’ll bring together people, technology, and strategy, defining the full scope and scale of each programme, shaping outcomes that improve customer experience, drive efficiency, and enable innovation. You’ll manage the procurement of services, oversee supplier and vendor relationships, and ensure the right capabilities are in place for success.

As a trusted partner to senior leadership, you’ll present insights and recommendations at Director level, championing innovative and sometimes radical change that delivers measurable business improvement, cultural evolution, and policy enhancement. You’ll continuously monitor programme progress, costs, and benefits realisation through robust governance and transparent communication — ensuring risks are identified early, decisions are informed, and delivery stays on track.

Ultimately, this role is about creating lasting impact — leading transformative change that strengthens our organisation and enables our people, customers, and communities to thrive.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas.

To succeed in this role, you will be responsible for:

• E2E accountability of change delivery for a Business outcome of combination of outcomes or a complex Project / Programme construct
• Good hands on exposure on Group governance methodologies and agile experience is a plus but not must have
• Co-ordinate between multiple areas of Business on requirements / dependencies to feed into a single design / plan
• Hands on in managing plans / ORA / stakeholder communication and management of exceptions on plans including alignment to Service and risk functions
• Management of third party deliverables, in this case keeping a constant eye on quality and quantity of deliverables from third party entities.
• Be able to trace the plans back to roadmaps and strategic OKR’S
• Albeit not must have, experience on multi-channel delivery (ODS/ Assisted channels), Payments backend integrations, Payments knowledge widely will be desirable but not a must have.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Delivery / Technical Knowledge (Required):

• Proven track record in change management/PMO/project management role with strong understanding of project management methodologies and best practices, including business case development, finance management, delivery planning, stakeholder mapping and communication plans including thorough understanding of agile delivery practices.
• Proven track record on the successful management and mitigation of risks and issues associated to project/programme implementation. Robust knowledge of IT infrastructure, Business changes and implications of changes made by the programme.
• Experience preparing and delivering reports and presentations to stakeholders including customers and management regarding project status, results and recommendations.
• Experience determining full scale and scope of the programme and the impact that delivery will have on the business.

Managerial Knowledge (Required):

• Strong interpersonal and leadership skills - persuades and influences others, using a range of approaches, to achieve deliverables.
• Ability to manage large sized multi-disciplined or highly technical teams often through others and where there is no line management.
• Prepares accurate reports and delivers presentations at Director level regarding programme status, results and recommendations.
• Strong oral and written communication skills.
• Ability to define, shape and develop project requirements and associated solutions with stakeholders, drawing on appropriate specialist expertise to create robust solutions.
• Ability to influence strategy at divisional level, identified as a leader who continuously seeks to promote quality to stakeholders.
• Controls the project in terms of cost, time, quality and benefits; ensuring the project business case is delivered.

Qualifications (Preferred):

• Knowledge of agile and waterfall delivery methodologies required.
• MSP, PMP, PRINCE 2 practitioner, agile or external PMO certification are advantageous but not mandatory.
• Degree level education in relevant subject is desirable.

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range: £71,862.00 - £107,794.00 per annum (depending on experience). This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

30 days’ holiday plus bank holidays, which increases to 31 days after 5 years service, with the option to purchase up to 5 contractual days per year.

£6,000 car allowance per year.

Company funded individual private medical insurance. Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.

Share in Santander’s success by saving or investing in our share plans. As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.

Competitive rewards that reflect the real impact you make and the value you bring.

Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.

Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.

Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles). When applying, please consider the travel distance, time and cost to your chosen office location(s).

Right to work in the UK. All candidates must have the right to work in the UK to commence employment with Santander.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk.