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For Companies At a Glance
- Tasks: Be the face of Santander, assisting customers with transactions and queries.
- Company: Join Santander, a tech-driven bank focused on customer experience.
- Benefits: Starting salary of £24,000, 25 days holiday, and health benefits.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Strong communication skills and a passion for outstanding customer service.
- Other info: Inclusive workplace with global growth opportunities and well-being support.
The predicted salary is between 24000 - 24000 £ per year.
Country: United Kingdom
About Santander
Santander is evolving into a technology-driven organisation, placing people at the heart of a customer‑centric transformation that values bold thinking, innovation and challenges the status quo.
Role Overview
The role is based at the Liverpool LS Branch, working 35 hours per week on a rota basis Monday to Saturday between 8 am and 6 pm.
The Difference You Make
You will be the face and voice of Santander, acting as the first point of contact for customers in the branch or over the phone. Your responsibilities include:
- Assisting with day‑to‑day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing knowledge of services and products to help customers
- Identifying new ways to improve the customer experience
What You’ll Bring
The following requirements represent the knowledge, skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proven ability to deliver outstanding customer service either face‑to‑face or via telephony (Required)
- Strong communication skills with customers to truly understand their needs (Required)
- A real desire to go above and beyond for customers (Preferred)
- Effective team‑working skills with a flexible can‑do approach to work (Preferred)
- Openness to a broad range of activities even if outside of standard expectations (Preferred)
- Ability to grow, adapt and change to accommodate business needs and priorities (Preferred)
Compensation & Benefits
- Starting salary of £24,000 plus a £500 annual cash allowance.
- 25 days holiday plus bank holidays, which increase to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates, including medical, dental, and health assessments.
- We contribute 8 % of salary to your pension and may contribute up to 12.5 % if you contribute, with an optional cash option.
- Company‑funded death‑in‑service benefit, income protection insurance, and discounted rates for additional life assurance and critical illness cover.
- Share plan participation and employee‑grade access to Santander products and services.
- Competitive rewards reflecting your impact and value.
- Well‑being support across physical, mental, social and financial pillars, with access to discounted gym and fitness programmes, online classes, flexible healthcare and mental health support.
- Support for life‑stage events such as menopause, pregnancy, and parenthood, with enhanced family leave and childcare options.
- Volunteering opportunities and global growth prospects across our international network.
Compliance & Equal Opportunity
Santander is an inclusive organisation that provides equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to an accessible, fair and welcoming recruitment experience for all candidates.
Right to Work in the UK
All applicants must have the right to work in the UK. If a visa or work permit is required, it will not influence the decision to progress the application, but a lack of right to work will result in withdrawal of any conditional offer.
Next Steps
If you are interested, please apply. If you need assistance in the recruitment process, such as a different application format, contact us via email.
Employment Type: Full‑Time
Vacancy: 1
Customer Experience Advisor | S1 | Retail Banking | Liverpool LS Branch employer: Banco Santander
Contact Detail:
Banco Santander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Liverpool LS Branch
✨Tip Number 1
Get to know the company! Research Santander's values and recent initiatives. This will help you tailor your conversations and show that you're genuinely interested in being part of their customer-centric transformation.
✨Tip Number 2
Practice your communication skills! Since you'll be the face and voice of Santander, role-play common customer scenarios with a friend. This will boost your confidence and help you articulate how you can go above and beyond for customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Santander.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Liverpool LS Branch
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering outstanding customer service. Whether it's face-to-face or over the phone, we want to see how you've gone above and beyond for customers in the past.
Tailor Your Application: Take a moment to customise your application for the Customer Experience Advisor role. Use keywords from the job description to show us that you understand what we're looking for and how you fit the bill.
Be Yourself: We love authenticity! Let your personality shine through in your application. Share your passion for helping others and how you can contribute to making our customers' experiences even better.
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and ensures you're considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Banco Santander
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Be ready to share specific examples of how you've gone above and beyond for customers in the past. This will show that you understand the importance of delivering outstanding service, which is crucial for a role at Santander.
✨Research Santander's Values
Take some time to understand Santander's mission and values, especially their focus on innovation and customer-centric transformation. Being able to discuss how your personal values align with theirs can really set you apart from other candidates.
✨Practice Active Listening
During the interview, demonstrate your strong communication skills by practising active listening. Make sure to engage with the interviewer, ask clarifying questions, and reflect back what you hear. This shows that you truly understand customer needs, which is key for a Customer Experience Advisor.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to identify solutions for customers or improve their experience. Prepare concise stories that highlight your flexibility and team-working skills, as these are highly valued in this role.