At a Glance
- Tasks: Be the face of Santander, assisting customers with transactions and queries.
- Company: Join Santander, a tech-driven bank focused on customer experience.
- Benefits: Starting salary of £24,000, 25 days holiday, and health benefits.
- Other info: Inclusive workplace with global growth opportunities and well-being support.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Strong communication skills and a passion for outstanding customer service.
The predicted salary is between 24000 - 24000 £ per year.
Country: United Kingdom
About Santander
Santander is evolving into a technology-driven organisation, placing people at the heart of a customer‑centric transformation that values bold thinking, innovation and challenges the status quo.
Role Overview
The role is based at the Liverpool LS Branch, working 35 hours per week on a rota basis Monday to Saturday between 8 am and 6 pm.
The Difference You Make
You will be the face and voice of Santander, acting as the first point of contact for customers in the branch or over the phone. Your responsibilities include:
- Assisting with day‑to‑day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing knowledge of services and products to help customers
- Identifying new ways to improve the customer experience
What You’ll Bring
The following requirements represent the knowledge, skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proven ability to deliver outstanding customer service either face‑to‑face or via telephony (Required)
- Strong communication skills with customers to truly understand their needs (Required)
- A real desire to go above and beyond for customers (Preferred)
- Effective team‑working skills with a flexible can‑do approach to work (Preferred)
- Openness to a broad range of activities even if outside of standard expectations (Preferred)
- Ability to grow, adapt and change to accommodate business needs and priorities (Preferred)
Compensation & Benefits
- Starting salary of £24,000 plus a £500 annual cash allowance.
- 25 days holiday plus bank holidays, which increase to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates, including medical, dental, and health assessments.
- We contribute 8 % of salary to your pension and may contribute up to 12.5 % if you contribute, with an optional cash option.
- Company‑funded death‑in‑service benefit, income protection insurance, and discounted rates for additional life assurance and critical illness cover.
- Share plan participation and employee‑grade access to Santander products and services.
- Competitive rewards reflecting your impact and value.
- Well‑being support across physical, mental, social and financial pillars, with access to discounted gym and fitness programmes, online classes, flexible healthcare and mental health support.
- Support for life‑stage events such as menopause, pregnancy, and parenthood, with enhanced family leave and childcare options.
- Volunteering opportunities and global growth prospects across our international network.
Compliance & Equal Opportunity
Santander is an inclusive organisation that provides equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to an accessible, fair and welcoming recruitment experience for all candidates.
Right to Work in the UK
All applicants must have the right to work in the UK. If a visa or work permit is required, it will not influence the decision to progress the application, but a lack of right to work will result in withdrawal of any conditional offer.
Next Steps
If you are interested, please apply. If you need assistance in the recruitment process, such as a different application format, contact us via email.
Employment Type: Full‑Time
Vacancy: 1
Customer Experience Advisor | S1 | Retail Banking | Liverpool LS Branch employer: Banco Santander
Santander is an exceptional employer that prioritises employee well-being and growth, offering a competitive starting salary of £24,000 along with generous benefits such as 25 days of holiday, pension contributions, and comprehensive healthcare options. The vibrant work culture at the Liverpool LS Branch fosters collaboration and innovation, providing employees with opportunities to develop their skills while making a meaningful impact on customer experiences in a supportive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Liverpool LS Branch
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Banco Santander. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Liverpool LS Branch
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Banco Santander.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Banco Santander's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Banco Santander
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Banco Santander.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Banco Santander will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Banco Santander employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
