At a Glance
- Tasks: Be the friendly face of Santander, helping customers with their banking needs.
- Company: Join a leading retail bank known for its commitment to customer service.
- Benefits: Starting salary of £24,000, plus 25 days holiday and a cash allowance.
- Other info: Flexible part-time hours with opportunities for growth in a supportive team.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 15600 - 19200 £ per year.
Location: Edinburgh, Scotland, UK
Employment type: Part‑time (21 hours per week, Monday‑Saturday rotations, 08:00‑18:00)
Role: Customer Experience Advisor at Santander Branch in Edinburgh. Act as the first point of contact for customers in‑branch or on the phone, and provide a mix of transactional, advisory and protection services.
Responsibilities
- Act as first point of contact for customers in branch or over the phone
- Assist with day‑to‑day transaction queries and servicing
- Answer customer calls into the contact centre
- Build relationships and find solutions for customers
- Develop knowledge of services and products to better assist customers
- Identify new ways to improve the customer experience
Qualifications & Experience
- Proven ability to deliver outstanding customer service (face‑to‑face or telephony) – Required
- Effective communication skills to truly understand customer needs – Required
- A desire to go above and beyond for customers – Preferred
- Team‑working skills with a flexible, can‑do approach – Preferred
- Openness to a broad range of activities beyond standard expectations – Preferred
- Ability to adapt and grow with changing business needs – Preferred
Benefits
- Starting salary of £24,000 + £500 annual cash allowance
- 25 days holiday
Customer Experience Advisor | S1 | Retail Banking | Edinburgh employer: Banco Santander
Santander is an exceptional employer, offering a supportive work culture that prioritises employee development and customer satisfaction. Located in the vibrant city of Edinburgh, our part-time Customer Experience Advisors enjoy a competitive salary, generous holiday allowance, and opportunities for growth within a dynamic retail banking environment, all while making a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Edinburgh
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Banco Santander and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Banco Santander and let us see your personality shine through!
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Banco Santander.
Get Familiar with Our Brand:Before applying, take some time to learn about Banco Santander and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Banco Santander
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Banco Santander.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Banco Santander will surely appreciate.
