At a Glance
- Tasks: Be the friendly face of Santander, helping customers with their banking needs.
- Company: Join a leading retail bank known for its commitment to customer service.
- Benefits: Starting salary of £24,000, plus 25 days holiday and a cash allowance.
- Other info: Flexible part-time hours with opportunities for growth in a supportive team.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 15600 - 19200 € per year.
Location: Edinburgh, Scotland, UK
Employment type: Part‑time (21 hours per week, Monday‑Saturday rotations, 08:00‑18:00)
Role: Customer Experience Advisor at Santander Branch in Edinburgh. Act as the first point of contact for customers in‑branch or on the phone, and provide a mix of transactional, advisory and protection services.
Responsibilities
- Act as first point of contact for customers in branch or over the phone
- Assist with day‑to‑day transaction queries and servicing
- Answer customer calls into the contact centre
- Build relationships and find solutions for customers
- Develop knowledge of services and products to better assist customers
- Identify new ways to improve the customer experience
Qualifications & Experience
- Proven ability to deliver outstanding customer service (face‑to‑face or telephony) – Required
- Effective communication skills to truly understand customer needs – Required
- A desire to go above and beyond for customers – Preferred
- Team‑working skills with a flexible, can‑do approach – Preferred
- Openness to a broad range of activities beyond standard expectations – Preferred
- Ability to adapt and grow with changing business needs – Preferred
Benefits
- Starting salary of £24,000 + £500 annual cash allowance
- 25 days holiday
Customer Experience Advisor | S1 | Retail Banking | Edinburgh employer: Banco Santander
Santander is an exceptional employer, offering a supportive work culture that prioritises employee development and customer satisfaction. Located in the vibrant city of Edinburgh, our part-time Customer Experience Advisors enjoy a competitive salary, generous holiday allowance, and opportunities for growth within a dynamic retail banking environment, all while making a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Edinburgh
✨Tip Number 1
Get to know the company! Research Santander's values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play common scenarios with friends or family. This will boost your confidence and help you respond effectively during interviews.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your commitment to excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Santander in Edinburgh.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Experience Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re serious about the position!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you want to work with us at Santander and how your experiences make you a great fit. Keep it friendly and professional, just like the vibe we aim for in our branches.
Show Off Your Communication Skills:Since effective communication is key for this role, make sure your application reflects that. Use clear language and structure your thoughts well. We want to see how you can connect with customers even before you meet them!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – we promise!
How to prepare for a job interview at Banco Santander
✨Know Your Customer Service Basics
Make sure you brush up on the fundamentals of outstanding customer service. Think about your past experiences and be ready to share specific examples where you went above and beyond for a customer. This will show that you understand what it takes to excel in the role.
✨Practice Active Listening
During the interview, demonstrate your effective communication skills by practising active listening. Make sure to listen carefully to the questions asked and respond thoughtfully. This will not only help you answer better but also show that you truly understand customer needs.
✨Show Your Team Spirit
Since teamwork is key in this role, be prepared to discuss how you've collaborated with others in the past. Share stories that highlight your flexible, can-do approach and how you’ve contributed to a positive team environment.
✨Be Ready to Adapt
The banking sector is always evolving, so it's important to show that you're open to change. Think of examples where you've successfully adapted to new situations or learned new skills quickly. This will demonstrate your ability to grow with the business needs.
