Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct (Servicing) | Bradford

IT STARTS HERE Santander is evolving from a global high-impact brand into a technology-driven organisation and our people are at the heart of this journey. Together we are driving a customer-centric transformation that values bold thinking, innovation and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Homes Direct (Servicing) is looking for Customer Service Advisors based out of Bradford. If you have a passion for customer service and are looking for a role which allows you to develop a career doing what you love then please read on. We’re hiring full-time Customer Service Advisors within our Homes Direct Servicing team in Glasgow with a starting package of £27,420; this is made up of a base salary of £25,000 along with an additional £500 flexible benefit and up to a £1,920 discretionary performance-related bonus. By joining our team you’ll benefit from the best of both worlds: the flexibility of a hybrid role and the advantages of being part of a collaborative office environment.

In this role you’ll bring energy and warmth to every customer interaction whether helping someone secure their dream home, celebrating their final mortgage payment or applying for a personal loan. No two calls are the same and we equip you with the skills to build strong customer relationships, take ownership and deliver great service.

RESPONSIBILITIES

• Handling customer and third-party mortgage or loan queries and transactions over the phone. Once fully trained you may have the opportunity to support via Live Chat too.
• Inspiring customers to embrace our digital evolution allowing them to choose how they interact with us.
• Keeping our customers and the bank safe by identifying vulnerability and detecting potential fraud.
• Collating information accurately to solve customer queries at first point of contact.

WHAT YOU WILL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

QUALIFICATIONS

• Excellent verbal and written communication skills (Required)
• Extensive computer and numeracy skills having the ability to navigate multiple systems at once (Required)
• A passion for delivering outstanding service listening to customer needs and providing great outcomes (Required)
• Excellent attention to detail ensuring policies and regulations and quality standards are followed (Preferred)
• The ability to thrive in a fast-paced environment and adapt to change (Preferred)

BENEFITS

• Starting salary of £25,000 plus a £500 annual cash allowance to spend on our great range of benefits.
• 25 days holiday plus bank holidays, which increases to 26 days after 5 years of service with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates including medical insurance, dental insurance and health assessments.
• We put 8% of salary into your pension even if you don’t contribute yourself. We pay in up to 12.5% of salary if you contribute as well and you can take some of our contribution in cash if you prefer.
• Protection for you and your family with company-funded death-in-service benefit and income protection insurance and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Share in Santander’s success by saving or investing in our share plans.
• As a Santander UK employee you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees as well as apply to many other deals and discounts in Santander products and services.
• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work – we work with a range of wellbeing partners across our four pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage – from menopause and pregnancy to parenthood and beyond with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back – through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities – to shape your career, learn new skills and explore what’s possible across our international network.

LOCAL COMPLIANCE

At Santander we’re proud to be an inclusive organisation that provides equal opportunities for everyone regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive at work and at home while delivering the best outcomes for our customers and supporting each other to grow. To make this possible our roles are site-based with a hybrid working pattern where following successful completion of onsite training (approx. 12 weeks) colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles). When applying please consider the travel distance, time and cost to your chosen office location(s).

RIGHT TO WORK IN THE UK

All candidates must have the right to work in the UK to commence employment with Santander.

WHAT TO DO NEXT

If this sounds like a role you are interested in then please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email.