At a Glance
- Tasks: Support customers over the phone with their banking queries and provide excellent service.
- Company: Join TSB, a key part of the Santander organisation, focused on customer confidence.
- Benefits: Competitive salary, flexible benefits, private healthcare, and 25 days holiday.
- Other info: Opportunities for career growth within a global organisation.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Friendly telephone manner, strong communication skills, and a passion for helping others.
The predicted salary is between 26775 - 26775 £ per year.
TSB Customer Service Consultant Grade B Contact Centre Swansea 12 month FTCSolicitarlocations: Princess House Swansea - TSBposted on: Publicado hace 6 díasjob requisition id: Req TSB Customer Service Consultant Grade B Contact Centre Swansea 12 month FTCCountry: Reino Unido IT STARTS HERE Santander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey.
Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible.
This is more than a strategic shift.
It's a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute to help more people and businesses prosper.
We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
TSB is a key part of the Santander organisation.
At TSB, we exist to help our customers make the most of their money, so that they can feel money confident every day.
When they feel more confident with their money, they can get more out of life.
And put simply, that is what it's all about.
THE DIFFERENCE YOU MAKE TSB Telephone Banking are looking for a Customer Service Consultant based in our Swansea office.
In this role, you'll play a key part in helping customers feel confident, supported and valued whenever they contact us.
As the friendly voice of TSB, you'll provide outstanding service over the phone, supporting customers with their banking needs while building trust through every interaction.
We're shaping the way we work through innovation, collaboration and a continued focus on delivering brilliant customer experiences.
To succeed in this role, you will be responsible for:• Supporting customers over the phone with a wide range of banking queries
- Understanding customer needs and providing clear, practical solutions while delivering an excellent customer experience
- Building rapport with customers and resolving enquiries efficiently using our systems and processes
- Working a 35-hour week between 8am and 8pm, Monday to Sunday, following a rotating shift pattern of three weeks 12pm-8pm and one week 8am-4pm
- Completing your first four months in our Swansea office before transitioning to a home-based arrangement with periodic office attendance WHAT YOU'LL BRING Our people are our greatest strength.
Every individual contributes unique perspectives that make us stronger as a team and as an organisation.
We're enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• A friendly and confident telephone manner with the ability to build strong customer relationships
- Strong communication and active listening skills
- A genuine passion for helping customers and delivering excellent service
- A willingness to learn, develop and build new skills
- A positive and adaptable approach within a fast-paced team environment WE VALUE YOUR IMPACT At TSB, your contribution matters.
We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
We'll pay you a base salary of £24,700 from day one, and an excellent benefits package which includes: Extra 9% of your salary (£2,223) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.) Variable Pay Award (5%/£1,235 on target) based on company performance.
Fantastic company pension - TSB contributing up to 13% 25 days holidays (plus bank holidays) Private Healthcare Opportunities to grow your career within a global organisation Ready to be recognised?
It starts with you.
LOCAL COMPLIANCE Inclusion matters at TSB .
We want everyone to feel at home-whatever their background.
Diverse teams help us deliver Money Confidence, for everyone, every day.
Not sure you meet every requirement?
If you tick some boxes and bring curiosity and openness, we'd love to hear from you.
TSB is a Disability Confident Leader, if you meet the minimum criteria, we'll ensure you're considered.
We're committed to creating a recruitment experience that's accessible, fair and welcoming for all candidates.
When applying, please consider the travel distance, time and cost to your chosen office location.
WHAT TO DO NEXT If this sounds like a role you are interested in, then please apply.
If there's anything we can do in the recruitment process to help you achieve your best, get in touch.
Whether it's a copy of our application form in another format or additional assistance, we're available through email.
You can contact us at The Santander Effect Our work touches 140 million lives every day.
How?
By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges.
As we keep reinventing ourselves for the digital age, you'll find that with us, even your smallest action will have a massive impact.
That's the Santander Effect.
TSB Customer Service Consultant Grade B Contact Centre Swansea 12 month FTC in Wales employer: Banco Santander SA
Banco Santander SA is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. Employees benefit from a competitive salary, comprehensive benefits, and ample opportunities for personal and professional development, making it an ideal place for those looking to advance their careers in finance while contributing to impactful investment strategies.
StudySmarter Expert Advice🤫
We think this is how you could land TSB Customer Service Consultant Grade B Contact Centre Swansea 12 month FTC in Wales
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Banco Santander SA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Banco Santander SA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace TSB Customer Service Consultant Grade B Contact Centre Swansea 12 month FTC in Wales
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Banco Santander SA:Your cover letter is your chance to shine! Tell us why you want to work at Banco Santander SA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Banco Santander SA!
How to prepare for a job interview at Banco Santander SA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
