Banco Santander UK seeks an Ombudsman & Escalated Complaints Team Leader to head a specialist team handling complaints referred to the FOS. You will lead, coach, and develop staff while guiding complex cases to fair, well-evidenced outcomes.
You’ll use FOS insights to drive improvements, monitor KPIs and collaborate with stakeholders across Customer Relations and Risk to reduce escalations.
#J-18808-Ljbffr
Senior Ombudsman & Escalated Complaints Leader employer: Banco Santander SA
Santander Corporate & Investment Banking (SCIB) is an exceptional employer, offering a dynamic work environment in the heart of London. With a strong focus on employee growth and development, SCIB provides comprehensive benefits, including a competitive salary, generous holiday allowance, and tailored health services. The inclusive culture fosters collaboration and innovation, ensuring that every team member's contributions are valued and impactful.
