At a Glance
- Tasks: Manage vehicle fleets and provide top-notch customer support in a dynamic environment.
- Company: Join Santander Consumer Finance, a leading motor finance company in the UK.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible benefits.
- Other info: Hybrid role with excellent career growth opportunities and a focus on diversity.
- Why this job: Gain valuable experience in fleet operations while working in a supportive team.
- Qualifications: Customer service experience and strong organisational skills are preferred.
The predicted salary is between 24500 - 26000 £ per year.
Country: United Kingdom
Santander Consumer Finance is one of the UK's leading motor finance companies and we are currently looking for an organised Fleet Operations Executive to join our team in the Newport Pagnell & Milton Keynes office on a 12 month Fixed Term Contract.
In this busy role you will be tasked with completing administrative tasks and services to ensure the efficient management of a business customer's vehicle fleet or an individual customer's car. Typical daily tasks will include processing incoming post, fines and email enquiries, V5 management, parking permits, travel abroad documentation and invoice processing to ensure compliance with UK regulation, as well as maintaining accurate records and providing support to our customers, and internal teams/other areas of the business. You will also be responsible for the defleet process experience and will assist with the arrangement of the collection of the car and the end of contract billing.
Responsibilities:
- Monitoring departmental emails ascertaining that all are actioned and responded to in a timely and efficient manner keeping to KPI's
- Answering calls received and dealing with enquiries in a timely and efficient manner
- Ensuring that accurate records are maintained using a combination of fleet systems
- Carrying out a variety of fleet operational activities
- Producing reports and management information
- Managing customer enquiries
- Support the fleet being road legal (Parking and Fine Management, Recalls, Taxing, Cherished Plate transfers, Travel Documents)
- Competent filing and organization to keep the department shipshape while ascertaining archiving rotation is being maintained to high calibre
- Handling of company parking and traffic fines, making amendments to processes as agreed by CRM and clients. Ensuring KPI's are on track
- Attending court to sign statutory declarations or supporting justice summons
- Updating and maintaining client contacts for appropriate processes
- Preparation of invoices and paperwork
- Assisting with the drafting and implementation of effective policies and processes regarding fleet operations
- Sending and maintaining monthly reporting requirements adhering to KPI's
- Updating and maintaining spreadsheets
- Assisting with the processing of payments
- Assisting our Third-Party supplier with the arrangement of the collection of the vehicle
- Preparing end of contract billing
We're looking for people who have:
- Previous collections experience (preferred not essential)
- Customer services experience
- Strong negotiation skills, and tenacity when negotiating for a pre-determined outcome
- An understanding of the importance of discretion/professionalism when dealing with sensitive financial matters
- A confident telephone manner
- Attention to detail as well as sound numeracy skills
- Ability to work under pressure
- Confidence in decision making
- Computer Literacy/MS office skills (including Outlook/Excel/Word etc)
- A persuasive, persistent and self-motivated attitude
We have a range of benefits available which include:
- Competitive salary of £24,500 - £26,000 (dependent on skills & experience)
- 25 days holiday per annum, plus bank holidays
- Annual bonus based on personal and company performance
- £500 flexible benefit allowance
- Generous pension contributions
- Employee assistance programme
- Sharesave scheme
- Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
Other things you need to know:
- The hours for this post are 09:00-17:00 across Monday to Friday
- The company induction is mandatory and will be held for one day in our Redhill, Surrey office (travel expenses will be covered)
- You will be required to work full time in the office during your training period until you are at the required standard to start working on a hybrid basis (this will be line manager's discretion)
Inclusion
At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
What are the next steps:
If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
SCUK Fleet Operations Executive, 12 month Fixed Term Contract employer: Banco Santander SA
Santander Corporate & Investment Banking (SCIB) is an exceptional employer, offering a dynamic work environment in the heart of London. With a strong focus on employee growth and development, SCIB provides comprehensive benefits, including a competitive salary, generous holiday allowance, and tailored health services. The inclusive culture fosters collaboration and innovation, ensuring that every team member's contributions are valued and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land SCUK Fleet Operations Executive, 12 month Fixed Term Contract
✨Get to Know the Local Scene
Temporary roles in logistics and supply chain often rely on local connections. Visit local businesses or warehouses and introduce yourself! You'd be surprised how often work is filled through word of mouth, so put yourself out there.
✨Leverage Industry Events
Look for trade shows, logistics expos, or supply chain seminars happening in your area. These events are goldmines for networking and often feature companies looking for temporary staff. It’s a great way to make a lasting impression!
✨Be Ready to Flex Your Skills
In temporary roles, employers want people who can easily adapt. Brush up on your knowledge of inventory management systems or logistics software—anything that can show you're ready to jump in right away. It will make you stand out!
✨Apply through Our Website!
Don't forget to check our listings at StudySmarter! We often have great temporary roles in logistics and supply chain that you can apply for directly. Getting your application in through our site is a solid step towards landing your next gig!
We think you need these skills to ace SCUK Fleet Operations Executive, 12 month Fixed Term Contract
Some tips for your application 🫡
Show Off Your Logistics Know-How:When applying for a SCUK Fleet Operations Executive, 12 month Fixed Term Contract in logistics and supply chain, make sure to highlight your relevant skills such as inventory management, procurement knowledge, and experience with logistics software. Tailor your CV to show any specific projects or coursework you've completed that relate to the field—specifics matter!
Flexibility is Key:Since this is a temporary position, it's important to showcase your flexibility in your cover letter. Employers want to know that you can hit the ground running and adapt quickly to changing priorities, so share examples of previous roles where you've shown this adaptability.
Include Certifications and Training:If you have any relevant certifications like a Forklift License or training in supply chain management, make sure these are front and centre in your application. They really can set you apart in the logistics field, especially for a temporary role where employers may prefer someone who's ready to jump straight into the task at hand.
Why You Want This Role:In your cover letter, express why you're interested in this temporary position at Banco Santander SA. Use it as a chance to show your enthusiasm for the logistics field and how this experience will help you grow professionally. Remember, it’s about more than just the job—show us you're keen to learn and make a difference!
How to prepare for a job interview at Banco Santander SA
✨Know Your Supply Chain Basics
Brush up on fundamental supply chain concepts, like inventory management and logistics strategies. Since this is a temporary role, having a quick grasp of these basics can set you apart and show that you can hit the ground running.
✨Showcase Problem-Solving Skills
Be ready to discuss real-life scenarios where you solved logistics challenges. Interviewers love hearing how you approached issues like delays or order discrepancies, so come prepared with a couple of solid examples that highlight your critical thinking skills.
✨Stay Flexible and Open-Minded
As a temporary candidate, we need to demonstrate adaptability. Be prepared to discuss how you can quickly integrate into different teams and handle diverse tasks. This can really showcase your potential to thrive in a fast-paced environment like logistics.
✨Get Familiar with Logistics Tools
Familiarise yourself with common supply chain management software, such as SAP or Oracle. Mentioning these tools during your interview can impress your interviewer at Banco Santander SA and demonstrate your readiness to engage with their systems right away.
