SCUK Commissions Data Analyst, 12 Month Fixed Term Contract in Redhill

Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of car dealerships throughout the United Kingdom. We are currently looking for a Commissions Data Analyst to join the Data Access and Commissions Operations Team on a 12-month Fixed Term Contract, working a minimum of 3 days a week in the Redhill office.

Reporting to the MI Oversight Manager, you will be responsible for developing and maintaining standardised automated processes compliant with data governance requirements across SCUK's Operation, which is key to ensuring business as usual KPI's can be measured by leadership teams and that ongoing change is supported by meaningful and analysed data. You will also be tasked with conducting regular, in-depth analysis of data to identify trends, forecast for the future and proactively identify areas for improvement ultimately supporting leadership teams to make informed decisions, and the continuous improvement of customer experience and service performance should be at the heart of day-to-day practice.

Responsibilities will include:

• Managing and adapting in a busy, pressurised and frequently changing environment maintaining a confident and consistent approach.
• Building effective strong working relationships with a wide range of stakeholders with ability to manage expectations/mediate between stakeholders with competing priorities.
• Communicating, presenting and influencing at all levels paired with excellent written and interpersonal communication skills.
• Planning and organising own workload and ensuring that this is completed to a high standard.
• Proactive approach towards self-development and maintains commitment in working towards team and company objectives.
• Explaining complex formulas and ways of working to non-technical colleagues often foreseeing requirements prior to being requested (Regulatory changes/Media attention etc).
• Employing a "rapid response service" to take care of quick fire and simple business questions.
• Directing and promoting a standardised approach to data best practices, to encourage greater coherency and robust assurance.
• Defining, creating and maintaining the data required for ad-hoc and regular reporting as well as dashboards needed for programme delivery and/or portfolio-level decision making.
• Developing strong methodologies and clearly defined processes.
• Handling large volumes of data using experience/knowledge of SAS, SQL Server and Business Objects.
• Promoting sound governance and working in line with control frameworks to ensure data is of the highest accuracy, traceable and streamlined, including creating and updating procedure guides to evidence how tools and reports function.

Regulation:

• Excellent understanding of regulatory requirements specifically surrounding Consumer Duty and GDPR ensuring solutions align to our commitment to set high standards in order to achieve good customer outcomes.
• Understanding of the Financial Conduct Authority's investigation into motor finance commission.
• Dealing with, or elevating identified risks in relation to SCUK UK risk policies and/or legislative and regulatory guidelines in accordance with the Santander UK group risk framework.

We're looking for someone who has:

• Good analytical, problem solving and conceptual skills to develop methodologies/processes.
• An enthusiastic and driven individual evidenced by a proven track record.
• Previous experience using BI tools like Tableau, Power BI, or QlikView for data visualisation and analysis.
• Strong, working knowledge of Microsoft Excel for data manipulation (Index, Match, VBA, complex formulas).
• Experience of implementing suitable control mechanisms to prevent occurrence or re-occurrence of data quality issues.
• A strong understanding of data security and compliance standards to protect the integrity and confidentiality of data.
• Technical Writing skills – with a natural skill to convey complex data findings to non-technical stakeholders in a clear and understandable manner.
• Attention to detail and strong time management skills.
• Analytics experience/qualification.
• Excellent communication skills with the ability to communicate with and present to both internal and external stakeholders across all levels.

Desirable skills, but not essential:

• Management Experience/Previous Project Management experience.
• Demonstrates accountability and showcases sound ownership of reporting related activities.
• Experience with Power Query / Power Automate.
• Experience with Python or equivalent.
• Advanced knowledge, database interrogation & programming skills (relational database, advance select queries, indexes, and constraints).

We have a range of benefits available which include:

• Competitive salary of £38k-£41k dependent on experience.
• 27 days holiday per annum, plus bank holidays.
• Annual bonus based on personal and company performance.
• £500 flexible benefit allowance.
• Generous pension contributions.
• Employee assistance programme.
• Sharesave scheme.
• Gym passes at a reduced rate for 3,000 gyms, leisure centres etc.

Other things you need to know:

• The working hours for this role are 35 hours per week across 09:00-17:00, with at least three working days in the Redhill, Surrey office.

Inclusion:

At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements.

The Santander Effect:

Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you'll find that with us, even your smallest action will have a massive impact. That's the Santander Effect.