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- Tasks: Support process optimisation and change initiatives in the Financial Support Business Unit.
- Company: Join Santander, a leading financial services provider with a commitment to diversity and inclusion.
- Benefits: Enjoy competitive salary, 27 days holiday, private medical cover, and gym discounts.
- Why this job: Make a real impact by improving efficiency and supporting innovative financial solutions.
- Qualifications: Experience in business analysis or continuous improvement within financial services is essential.
- Other info: Hybrid role with opportunities for career growth and a supportive workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
The Business Analyst provides analytical and delivery support to enable the effective implementation of process, change and optimisation initiatives across the Financial Support Business Unit. The role focuses on improving the efficiency, scalability and control of Collections & Recoveries processes and systems, supporting operating model alignment, system transformation and Debt Sale delivery. Working closely with the Strategy & Change Manager, Operations, Technology and external suppliers, the Business Analyst translates business requirements into clearly defined, testable and operationally viable solutions, ensuring changes are effectively implemented and embedded.
Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered.
Responsibilities will include:- Process Optimisation & Efficiency Delivery
- Perform structured analysis of end-to-end Collections & Recoveries processes to identify efficiency, scalability and control improvement opportunities aligned to the Group operating model.
- Define, document and track process optimisation initiatives, ensuring benefits, dependencies and delivery milestones are clearly articulated and monitored.
- Support process re-engineering and standardisation activity to reduce manual effort, remove duplication and improve operational throughput and customer outcomes.
- Work in partnership with Operations and Strategy & Change to ensure process changes are operationally viable, controlled and deliverable within agreed risk appetite.
- Change Delivery & Business Analysis
- Provide analytical support across FSBU change initiatives, including the preparation of impact assessments, risk assessments, business cases and change documentation.
- Assess and articulate operational, customer, regulatory and control impacts of proposed changes to support informed decision-making and prioritisation.
- Support change governance forums by providing clear, evidence-based analysis, options and recommendations.
- Contribute to the planning, sequencing and dependency management of change activity to support effective execution.
- Systems Analysis & Transformation
- Analyse systems supporting Collections & Recoveries activity to assess functional effectiveness, control robustness, automation potential and data quality.
- Support system transformation and enhancement initiatives, including configuration changes, integrations and workflow optimisation, in line with the Group operating model.
- Elicit, document and validate business and technical requirements, ensuring requirements are clear, testable and aligned to operational and regulatory needs.
- Support the implementation of technical changes, ensuring delivered solutions are fit for purpose, sustainable and operationally embedded.
- Testing, Implementation & Adoption
- Plan and execute User Acceptance Testing (UAT) for process and system changes, ensuring solutions meet defined requirements and are operationally ready.
- Support defect triage, resolution and sign-off activity, working with Technology and operational teams to manage issues and dependencies.
- Partner with Operations, Quality & Assurance and Strategy & Change to support effective adoption, control embedment and handover to BAU.
- Perform post-implementation analysis to validate that changes have delivered intended benefits, efficiency gains and risk outcomes.
- Data Analysis, Debt Sale & Strategic Support
- Perform structured data, impact and readiness analysis to support change prioritisation, performance monitoring and decision-making within FSBU.
- Support the preparation and execution of Debt Sale activity, including analysis of portfolio data, process readiness, system impacts and operational change requirements.
- Produce analysis and insight to support system transformation, efficiency delivery and Debt Sale execution, ensuring outputs are clear, evidence-based and actionable.
- Communicate findings and recommendations effectively to stakeholders, producing robust analysis, documentation and delivery artefacts to support execution.
- Proven experience working in a business analyst, change or continuous improvement role within a regulated financial services environment.
- Experience analysing and documenting business processes, requirements and impacts, ideally within Collections, Recoveries or Financial Support.
- Practical experience supporting the delivery of change initiatives, including impact assessments, risk assessments and business case support.
- Experience supporting system change or enhancement activity, working with Technology teams and/or third-party suppliers.
- Experience planning and executing User Acceptance Testing (UAT), including defect identification and resolution.
- Strong analytical skills, with the ability to interpret data and translate it into clear insight and recommendations.
- Experience working with multiple stakeholders across operational, technical and change functions.
- Strong written and verbal communication skills, with the ability to produce clear documentation and present findings to stakeholders.
- Good understanding of operational risk, controls and regulatory considerations within a financial services environment.
- Ability to manage multiple workstreams and priorities effectively in a delivery-focused role.
- Competitive salary dependent on experience
- 27 days holiday per annum, plus bank holidays
- Annual bonus based on personal and company performance
- Private medical cover
- £500 flexible benefit allowance
- Generous pension contributions
- Employee assistance programme
- Sharesave scheme
- Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements.
What are the next steps:If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
SCUK Business Analyst - FSBU in Redhill employer: Banco Santander SA
Contact Detail:
Banco Santander SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SCUK Business Analyst - FSBU in Redhill
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Santander. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by understanding the Collections & Recoveries processes. Brush up on your analytical skills and be ready to discuss how you can optimise these processes.
✨Tip Number 3
Showcase your experience with change initiatives. Be ready to share specific examples of how you've contributed to process improvements or system transformations in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace SCUK Business Analyst - FSBU in Redhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the SCUK Business Analyst role. Highlight your experience in business analysis, change initiatives, and any relevant financial services background. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to process optimisation and change delivery. We love a good story!
Showcase Your Analytical Skills: Since this role involves a lot of data analysis and system transformation, make sure to showcase your analytical skills in both your CV and cover letter. Mention any tools or methodologies you’ve used to analyse processes and deliver insights.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s straightforward and ensures your application gets to the right people. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Banco Santander SA
✨Know Your Processes
Before the interview, brush up on your knowledge of Collections & Recoveries processes. Be ready to discuss how you've identified efficiency improvements in past roles. This will show that you understand the core responsibilities of the Business Analyst position.
✨Prepare for Change Delivery Questions
Expect questions about your experience with change initiatives. Have specific examples ready where you supported impact assessments or risk assessments. This will demonstrate your analytical skills and ability to contribute to effective decision-making.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data analysis to drive decisions in previous roles. Bring examples of how your insights led to actionable recommendations. This will highlight your strong analytical capabilities, which are crucial for this role.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. You may need to explain complex concepts to stakeholders with varying levels of understanding. Good communication is key, so consider how you can present your findings effectively during the interview.
