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- Tasks: Lead quality assurance activities and improve customer outcomes in financial services.
- Company: Top financial services company focused on excellence and customer satisfaction.
- Benefits: Competitive salary and comprehensive employee support programmes.
- Why this job: Make a real difference in customer experiences while driving quality improvements.
- Qualifications: Experience in operational risk and strong analytical skills required.
- Other info: Join a dynamic team with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services company in the UK is seeking a Quality & Assurance Manager to oversee all quality assurance activities in the Financial Support Business Unit. The role requires strong experience in operational risk within regulated environments and the ability to drive improvements in customer outcomes.
Key responsibilities include:
- Leading testing methodologies
- Conducting root cause analysis
- Ensuring compliance with regulatory standards
Benefits include a competitive salary and comprehensive employee support programs.
Quality & Assurance Lead - Customer Outcomes for FSBU in Redhill employer: Banco Santander SA
Contact Detail:
Banco Santander SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality & Assurance Lead - Customer Outcomes for FSBU in Redhill
✨Tip Number 1
Network like a pro! Reach out to folks in the financial services sector, especially those who work in quality assurance. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of operational risk and regulatory standards. We recommend practising common interview questions related to quality assurance and customer outcomes to show you mean business.
✨Tip Number 3
Showcase your skills with real examples! When discussing your experience, highlight specific projects where you improved customer outcomes or implemented testing methodologies. This will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Quality & Assurance Lead - Customer Outcomes for FSBU in Redhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality & Assurance Lead role. Highlight your experience in operational risk and any relevant achievements that demonstrate your ability to drive improvements in customer outcomes.
Showcase Your Skills: In your cover letter, showcase your skills in leading testing methodologies and conducting root cause analysis. Use specific examples to illustrate how you've ensured compliance with regulatory standards in previous roles.
Be Clear and Concise: Keep your application clear and concise. We want to see your qualifications and experiences without wading through unnecessary fluff. Stick to the point and make every word count!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Banco Santander SA
✨Know Your Stuff
Make sure you brush up on your knowledge of operational risk and quality assurance methodologies. Familiarise yourself with the specific regulatory standards relevant to the financial services sector, as this will show that you're serious about the role and understand the environment you'll be working in.
✨Showcase Your Experience
Prepare examples from your past roles where you've successfully led quality assurance initiatives or improved customer outcomes. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Ask Insightful Questions
Come prepared with questions that demonstrate your interest in the company and the role. Inquire about their current quality assurance processes or how they measure success in customer outcomes. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to conduct root cause analysis. Think of potential challenges you might encounter in the role and how you would address them, showcasing your analytical thinking and proactive approach.
