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- Tasks: Lead strategic initiatives and change delivery in a dynamic financial environment.
- Company: Join Santander, a diverse and inclusive workplace focused on innovation.
- Benefits: Enjoy competitive salary, 30 days holiday, annual bonus, and private medical cover.
- Why this job: Make a real impact by driving strategy and change in the financial sector.
- Qualifications: Experience in strategy delivery and strong relationship-building skills required.
- Other info: Hybrid role with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Country: United Kingdom
Reporting to the Senior Manager – Strategy, Change & Control, the Strategy & Change Manager is responsible for delivering defined elements of the Financial Support Business Unit strategy, with a specific focus on strategy execution, change delivery and Portfolio Sale activity. The role translates strategic direction into clear, actionable delivery plans, leading cross-functional initiatives to implement agreed change and improvement activity across the Financial Support Business Unit. The Manager is accountable for the day-to-day execution and coordination of strategic initiatives, ensuring delivery is timely, well-governed and aligned to agreed business outcomes.
Operating within strategic direction, governance frameworks and risk appetite set by the Senior Manager, the role holder provides hands-on leadership across strategy & change delivery and Portfolio Sale execution. The role supports senior decision-making through insight, analysis and delivery reporting, while escalating risks, issues and recommendations as appropriate. You will be an integral part of the Financial Support management team and act as a source of professional expertise, inputting into the future development of the department, making recommendations and advising on issues where appropriate.
Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered.
Responsibilities will include:- Strategic Planning, Development & Delivery
- Deliver the Financial Support Business Unit strategy by translating strategic priorities set by the Senior Manager into clear, structured and executable delivery plans, defining scope, milestones, success measures, resourcing requirements and dependencies.
- Lead the delivery of agreed strategic initiatives, ensuring activity is prioritised, sequenced and aligned to business objectives, operational capacity and customer outcomes.
- Actively manage delivery progress, impacts and interdependencies across initiatives, ensuring outcomes are achieved, benefits are realised and delivery remains on track.
- Assess the operational, customer and performance impact of strategic initiatives, identifying unintended consequences and adjusting delivery approaches where required.
- Provide robust insight, analysis and evidence-based recommendations to inform senior decision-making, investment choices and ongoing strategic refinement.
- Drive continuous improvement by identifying, shaping and delivering opportunities to enhance performance, efficiency and customer outcomes through strategy-led initiatives.
- Ensure strategic initiatives are effectively embedded into operational processes, ways of working and performance management frameworks, working closely with operational leaders.
- Lead the end-to-end delivery of change and project activity across the Financial Support Business Unit, from mobilisation through to implementation and embedding.
- Own delivery plans, milestones, risks, issues and dependencies for assigned initiatives, maintaining clear oversight and control throughout the delivery lifecycle.
- Coordinate cross-functional delivery across Operations, Technology, Finance, Risk and other stakeholders, ensuring roles, responsibilities and expectations are clearly defined.
- Manage delivery trade-offs between scope, timelines, resources and outcomes, escalating decisions and recommendations where required.
- Proactively identify and manage delivery risks and issues, implementing mitigation actions and escalating where appropriate to maintain delivery momentum.
- Ensure change is operationally ready before implementation, supporting testing, readiness assessments and stakeholder engagement as required.
- Provide clear, timely and accurate delivery reporting, insight and forward-looking risk assessments to the Senior Manager, enabling effective oversight and decision-making.
- Drive process optimisation and efficiency by identifying and delivering improvements that simplify ways of working, reduce manual effort and enhance operational effectiveness as part of change delivery.
- Lead the operational delivery of Portfolio Sale activity in line with the agreed Portfolio Sale strategy and governance framework.
- Own portfolio identification, segmentation, analysis and execution activity, working closely with Finance, Risk, Legal and external debt purchasers.
- Manage purchaser due diligence activity, ensuring secure data handling and adherence to agreed standards and controls.
- Maintain high-quality documentation, reporting and audit trails to support governance approval and ongoing oversight.
- Monitor post-sale activity and purchaser performance, escalating risks, issues or conduct concerns to the Senior Manager.
- Provide clear day-to-day leadership to team members aligned to strategy, change and Portfolio Sale delivery.
- Set clear objectives and priorities that align delivery activity to strategic outcomes and business needs.
- Drive accountability for delivery quality, timelines and outcomes across the team.
- Coach, develop and support team members to build capability, confidence and resilience.
- Foster a collaborative, high-performance culture focused on delivery excellence and continuous improvement.
- Proven experience delivering strategy, change or transformation initiatives within a regulated Collections & Recoveries environment.
- Strong ability to build and manage effective working relationships across multiple functions, including Operations, Technology, Finance, Risk and Legal, to enable successful delivery.
- Demonstrable experience coordinating complex delivery activity involving multiple stakeholders and competing priorities.
- Knowledge of SCUK’s Portfolio Sale strategy, pricing and buyer governance requirements.
- Experience working with third-party suppliers, including debt purchasers or delivery partners.
- Ability to translate strategic direction into clear, structured and executable delivery plans.
- Strong working knowledge of relevant regulatory frameworks including FCA Consumer Duty, Consumer Credit Sourcebook (CONC), Treating Customer Fairly (TCF) and GDPR, particularly as they apply to Collections & Recoveries.
- Confidence in analysing MI, identifying trends, risks and delivery issues, and using insight to inform actions and recommendations.
- Skilled at influencing and collaborating with senior leaders, cross functional teams and external suppliers.
- Experience leading and developing high-performing teams with a focus on accountability, coaching and wellbeing.
- Aware of current trends and challenges in financial services, credit management or collections.
- Competitive salary dependent on experience.
- 30 days holiday per annum, plus bank holidays.
- Annual bonus based on personal and company performance.
- Car allowance.
- Private medical cover.
- £500 flexible benefit allowance.
- Generous pension contributions.
- Employee assistance programme.
- Sharesave scheme.
- Gym passes at a reduced rate for 3,000 gyms, leisure centres etc.
- 35 hours: Monday – Friday 9.00am – 5.00 pm.
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
FSBU Strategy & Change Manager in Redhill employer: Banco Santander SA
Contact Detail:
Banco Santander SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FSBU Strategy & Change Manager in Redhill
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Santander or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company’s strategy and recent changes. Show us you’re not just interested in the role but also in how you can contribute to the Financial Support Business Unit's goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of the FSBU Strategy & Change Manager role. We want to hear how you can drive change and deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team.
We think you need these skills to ace FSBU Strategy & Change Manager in Redhill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the FSBU Strategy & Change Manager role. Highlight your experience in strategy execution and change delivery, as these are key aspects of the job.
Showcase Your Leadership Skills: Since this role involves leading cross-functional initiatives, be sure to include examples of how you've successfully managed teams or projects in the past. We want to see your ability to drive accountability and foster a high-performance culture.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make your achievements stand out. Remember, clarity is key in demonstrating your ability to translate strategic direction into actionable plans.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to track your application and ensure it gets to the right people!
How to prepare for a job interview at Banco Santander SA
✨Know Your Strategy Inside Out
Before the interview, make sure you thoroughly understand the Financial Support Business Unit's strategy. Familiarise yourself with their key objectives and how your role as a Strategy & Change Manager will contribute to achieving them. This will help you articulate your thoughts clearly and show that you're genuinely interested in the position.
✨Prepare for Change Management Scenarios
Expect questions about your experience with change management and transformation initiatives. Prepare specific examples where you've successfully led projects, managed risks, and delivered results. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Showcase Your Cross-Functional Collaboration Skills
This role requires working closely with various departments like Operations, Technology, and Finance. Be ready to discuss how you've built effective relationships across functions in previous roles. Share examples of how you’ve coordinated complex delivery activities and navigated competing priorities to achieve successful outcomes.
✨Demonstrate Your Analytical Skills
As a Strategy & Change Manager, you'll need to provide insights and recommendations based on data analysis. Brush up on your analytical skills and be prepared to discuss how you've used data to inform decision-making in the past. Highlight any experience you have with regulatory frameworks relevant to the role, such as FCA Consumer Duty or GDPR.
