At a Glance
- Tasks: Manage vehicle fleets and provide top-notch customer support in a dynamic environment.
- Company: Join Santander, a diverse and inclusive workplace that values your contributions.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible benefits.
- Other info: Full-time role with excellent career growth opportunities and a vibrant company culture.
- Why this job: Make an impact while developing your skills in a supportive team.
- Qualifications: Customer service experience and strong attention to detail are key.
The predicted salary is between 24500 - 26000 £ per year.
We are looking for an organised Fleet Operations Executive to join our team in the Newport Pagnell & Milton Keynes office on a 12 month Fixed Term Contract. In this busy role you will be tasked with completing administrative tasks and services to ensure the efficient management of a business customer’s vehicle fleet or an individual customer’s car. Typical daily tasks will include processing incoming post, fines and email enquiries, V5 management, parking permits, travel abroad documentation and invoice processing to ensure compliance with UK regulation, as well as maintaining accurate records and providing support to our customers, and internal teams/other areas of the business. You will also be responsible for the defleet process experience and will assist with the arrangement of the collection of the car and the end of contract billing. This role is based full time on site. The successful candidate will be required to work in the Newport Pagnell office for the first 6 months, and after this time you will move to working in the Milton Keynes office.
Responsibilities
- Monitor departmental emails, ensuring timely action and responses and keeping to KPIs.
- Answer calls received and deal with enquiries promptly.
- Maintain accurate records using a combination of fleet systems.
- Carry out a variety of fleet operational activities.
- Produce reports and management information.
- Manage customer enquiries.
- Support fleet road‑legal compliance through parking and fine management, recalls, taxing, cherished plate transfers and travel documents.
- Competently file and organise documents, ensuring an archiving rotation of high calibre.
- Handle company parking and traffic fines, making amendments to processes as agreed by CRM and clients.
- Ensure KPIs are on track.
- Attend court to sign statutory declarations or support justice summons.
- Update and maintain client contacts for appropriate processes.
- Prepare invoices and paperwork.
- Assist with drafting and implementing effective policies and processes regarding fleet operations.
- Send and maintain monthly reporting requirements adhering to KPIs.
- Update and maintain spreadsheets.
- Assist with payment processing.
- Assist our third‑party supplier with arranging the collection of the vehicle.
- Prepare end‑of‑contract billing.
Qualifications
- Previous collections experience (preferred, not essential).
- Customer service experience.
- Strong negotiation skills and tenacity when negotiating for a pre‑determined outcome.
- Understanding of the importance of discretion/professionalism when dealing with sensitive financial matters.
- Confident telephone manner.
- Attention to detail and sound numeracy skills.
- Ability to work under pressure.
- Confidence in decision making.
- Computer literacy/Microsoft Office skills (including Outlook, Excel, Word, etc).
- A persuasive, persistent and self‑motivated attitude.
Benefits
- Competitive salary of £24,500–£26,000 (dependent on skills & experience).
- 25 days holiday per annum, plus bank holidays.
- Annual bonus based on personal and company performance.
- £500 flexible benefit allowance.
- Generous pension contributions.
- Employee assistance programme.
- Sharesave scheme.
- Gym passes at a reduced rate for 3,000 gyms and leisure centres.
Other Information
- Working hours: 09:00‑17:00, Monday to Friday.
- Company induction is mandatory and will be held for one day at our Redhill, Surrey office (travel expenses covered).
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero‑tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
Fleet Operations Executive (12 Month FTC) in Milton Keynes employer: Banco Santander SA
Santander Consumer Finance is an excellent employer, offering a supportive and inclusive work environment in Newport Pagnell & Milton Keynes. With competitive salaries, generous holiday allowances, and a strong focus on employee growth through training and development, we empower our team to thrive. Our commitment to diversity and well-being, alongside unique benefits like gym passes and a sharesave scheme, makes us an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Operations Executive (12 Month FTC) in Milton Keynes
✨Tip Number 1
Get to know the company! Research Santander's values and culture. When you walk into that interview, show us you understand what we stand for and how you can contribute to our mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across when it’s your turn to shine.
✨Tip Number 3
Dress to impress! Make sure your outfit is professional and fits the company vibe. First impressions matter, so let’s make sure you look the part when you step into our Newport Pagnell office.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you're genuinely interested in the role and helps keep you fresh in our minds as we make our decision.
We think you need these skills to ace Fleet Operations Executive (12 Month FTC) in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fleet Operations Executive role. Highlight relevant experience, especially in customer service and administrative tasks, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter should reflect your enthusiasm for the role and the company. Use it to showcase your negotiation skills and attention to detail, which are super important for this position.
Be Clear and Concise:When filling out your application, keep your language clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Banco Santander SA
✨Know Your Fleet Operations
Familiarise yourself with the key responsibilities of a Fleet Operations Executive. Understand the processes involved in managing vehicle fleets, from V5 management to invoice processing. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this role involves dealing with customer enquiries, be prepared to discuss your previous customer service experiences. Think of specific examples where you successfully resolved issues or improved customer satisfaction. This will highlight your ability to handle inquiries promptly and professionally.
✨Demonstrate Attention to Detail
Given the importance of maintaining accurate records and compliance, be ready to discuss how you ensure accuracy in your work. You might want to share examples of how you've managed documentation or processed information meticulously in past roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might face in fleet operations and how you would address them. This preparation will show that you're proactive and capable of working under pressure.
