Loan Agency Analyst | S2 | Lending Services | Dual Site Location – Remote/Manchester City Centre

Country: United Kingdom

IT STARTS HERE

Santander is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Santander CCB Lending Services is looking for a Loan Agency Analyst based out of Manchester. You’ll be working within a successful team in the Corporate and Commercial Banking (CCB) area of Santander, delivering a best-in-class agency service on some of our larger, most complex lending transactions. No two days are the same, giving you the chance to develop a variety of skills. The team are responsible for all aspects of the facility agent role, including new deal closing, amendment and waiver management, document execution and in-life facility management. There are a wide range of stakeholders and customers who you will be in contact with on a regular basis, so excellent communication skills are pivotal to this role. Commitment to excellence in client servicing is fundamental and out of hours working may be required.

Knowledge and experience of the syndicated loan market would be a distinct advantage for the successful candidate, as well as having the ability to grow and adapt quickly within an ambitious and innovative team.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Learning complex lending products, process, and various lending platforms on the job.
• Delivering excellent customer service to a wide range of external customers as part of a diverse team comprised of lending experts.
• Reporting to a Team Manager within Lending Services as part of your line management structure.
• Providing invaluable support to internal stakeholders like Relationship teams, Finance and Control plus others daily.
• Ensuring strict adherence to all internal policies and procedures which are in place for our lending products.
• Innovating towards an improved customer and colleague experience.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Experience of syndicated lending (Required)
• Experience working in an operational area within a Bank (Required)

Education

• Degree in a relevant discipline – finance or economics (Preferred)
• Hold a professional qualification from the Chartered Banker Institute or similar training body (Preferred)

Hard Skills

• Advanced skills in Excel (Preferred)
• Knowledge of complex lending products (Preferred)
• Evidence of dealing with a range of stakeholders and customers (Required)
• Evidence of mathematical ability through either experience or education (Required)

Soft Skills

• Communication, both written and verbal (Required)
• Teamwork (Required)
• Time management and multitasking (Required)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range: £35,452.00 - £53,178.00 per annum (depending on experience). This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

£500 annual cash allowance to spend on our great range of benefits.

27 days’ holiday plus bank holidays, which increases to 28 days after 5 years service, with the option to purchase up to 5 contractual days per year.

Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.

We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.

Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.

Share in Santander’s success by saving or investing in our share plans.

As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.

Competitive rewards that reflect the real impact you make and the value you bring.

Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.

Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.

Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles). When applying, please consider the travel distance, time and cost to your chosen office location(s).

Right to work in the UK

All candidates must have the right to work in the UK to commence employment with Santander.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk.