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- Tasks: Respond to customer queries and complaints across various channels.
- Company: Leading financial services company with a supportive workplace culture.
- Benefits: Competitive salary, flexible benefits, and a positive work environment.
- Why this job: Join a dynamic team and enhance customer experiences in a thriving industry.
- Qualifications: Strong communication skills and prior customer service experience.
- Other info: 12-month fixed-term contract with opportunities for growth.
The predicted salary is between 25000 - 28000 £ per year.
A leading financial services company in the UK is looking for a Customer Experience Executive on a 12-month fixed-term contract. The role involves responding to customer queries and complaints across different channels, ensuring compliance with policies.
The successful candidate will require strong communication skills and customer service experience.
The position offers a competitive salary between £25,000 - £28,000, flexible benefits, and a supportive workplace culture.
Hybrid Customer Experience Executive (12-Month FTC) in London employer: Banco Santander SA
Contact Detail:
Banco Santander SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Experience Executive (12-Month FTC) in London
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even give you tips on what the hiring managers are looking for!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining us in delivering top-notch customer experiences.
We think you need these skills to ace Hybrid Customer Experience Executive (12-Month FTC) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've handled queries and complaints in the past, so be specific about your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Experience Executive role. Share your passion for helping customers and how you align with our values.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. We appreciate well-structured writing that gets straight to the point, so keep it professional yet friendly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Banco Santander SA
✨Know the Company Inside Out
Before your interview, take some time to research the financial services company. Understand their values, mission, and recent news. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Experience Executive, strong communication is key. Prepare examples from your past experiences where you successfully handled customer queries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Customer Service Experience
Be ready to discuss your previous roles in customer service. Highlight specific situations where you went above and beyond for a customer. This will illustrate your commitment to providing excellent service, which is crucial for this position.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This shows that you’re proactive and serious about finding the right fit for both you and the company.
