Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, resolving queries and complaints across various channels.
- Company: Leading financial services company with a supportive workplace culture.
- Benefits: Competitive salary, flexible benefits, and a positive work environment.
- Why this job: Join a dynamic team and enhance customer experiences in a thriving industry.
- Qualifications: Strong communication skills and prior customer service experience.
- Other info: 12-month fixed-term contract with opportunities for growth.
The predicted salary is between 25000 - 28000 £ per year.
A leading financial services company in the UK is looking for a Customer Experience Executive on a 12-month fixed-term contract. The role involves responding to customer queries and complaints across different channels, ensuring compliance with policies.
The successful candidate will require strong communication skills and customer service experience.
The position offers a competitive salary between £25,000 - £28,000, flexible benefits, and a supportive workplace culture.
Hybrid Customer Experience Executive (12-Month FTC) employer: Banco Santander SA
Contact Detail:
Banco Santander SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Experience Executive (12-Month FTC)
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and recent news can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer experience, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Prepare some examples of how you've handled customer queries or complaints in the past. This will demonstrate your experience and problem-solving abilities during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're keen on joining our team.
We think you need these skills to ace Hybrid Customer Experience Executive (12-Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how your background aligns with the role of a Customer Experience Executive, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience and how you can contribute to our team. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and double-check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Banco Santander SA
✨Know the Company Inside Out
Before your interview, take some time to research the financial services company. Understand their values, mission, and recent news. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Experience Executive, strong communication is key. Prepare examples from your past experiences where you successfully handled customer queries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Familiarise Yourself with Compliance Policies
Since the role involves ensuring compliance with policies, brush up on relevant regulations in the financial services sector. Being able to discuss how you would handle compliance issues can set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and what success looks like in this role. This shows that you’re proactive and serious about finding the right fit for both you and the company.
