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For Companies At a Glance
- Tasks: Provide exceptional customer service and support the Business Banking team.
- Company: Leading financial institution with a focus on customer satisfaction.
- Benefits: Competitive salary, healthcare support, pension contributions, and hybrid working model.
- Why this job: Make a positive impact on customers and help businesses thrive.
- Qualifications: Strong listening and communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
A leading financial institution is hiring a Business Banking Telephony Consultant in Glasgow. The role involves providing exceptional customer service and collaborating with the Business Banking team.
Candidates should possess strong listening and communication skills.
The position offers a hybrid working model with a competitive salary and various benefits, including healthcare support and pension contributions.
Join us to contribute positively to our customers' experiences and help businesses thrive.
Hybrid Glasgow: Business Banking Telephony Consultant employer: Banco Santander SA
Contact Detail:
Banco Santander SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Glasgow: Business Banking Telephony Consultant
✨Tip Number 1
Make sure you research the company and its values before your interview. This will help you tailor your answers and show that you're genuinely interested in contributing to their mission of helping businesses thrive.
✨Tip Number 2
Practice your listening and communication skills! Role-play with a friend or family member to simulate customer interactions. This will boost your confidence and prepare you for the real deal.
✨Tip Number 3
Don’t forget to highlight your customer service experience during interviews. Share specific examples of how you've positively impacted customers in the past, as this aligns perfectly with the role's focus on exceptional service.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We want to see your application and help you get started on this exciting journey with us.
We think you need these skills to ace Hybrid Glasgow: Business Banking Telephony Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you can contribute to our Business Banking team, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your skills align with what we’re looking for. Keep it friendly and professional – we love a personal touch!
Showcase Your Listening Skills: Since this role involves telephony, emphasise your listening skills in your application. We want to know how you’ve used these skills to resolve customer issues or improve their experiences in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Banco Santander SA
✨Know Your Stuff
Before the interview, make sure you understand the role of a Business Banking Telephony Consultant. Familiarise yourself with common banking terms and customer service scenarios. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Listening Skills
Since strong listening skills are crucial for this role, practice active listening during the interview. When asked a question, take a moment to think before responding. This not only shows that you’re engaged but also allows you to provide thoughtful answers that reflect your understanding of the customer's needs.
✨Prepare for Role-Play Scenarios
Expect some role-play scenarios where you might have to demonstrate how you'd handle a customer call. Think about potential situations you could face and how you would resolve them. Practising these scenarios can help you feel more at ease and showcase your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team's success and the overall customer experience.
