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- Tasks: Support customers with Home and Life Insurance options while delivering excellent service.
- Company: Join a leading bank known for its customer-centric approach.
- Benefits: Competitive salary, annual cash allowance, and comprehensive health benefits.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Full training provided, with ongoing support for career growth.
The predicted salary is between 24992 - 28726 £ per year.
Insurance Direct is looking for a Customer Insurance Specialist to join our team based at our Glasgow Head Office. This is an exciting opportunity to join a centre of excellence within the bank, supporting customers with their Home and Life Insurance options. As a Customer Insurance Specialist, you'll focus on delivering excellent customer service while helping customers understand their insurance options in a non-advised environment. You'll build strong relationships through quality conversations, putting Santander customers at the heart of everything you do, while identifying appropriate opportunities to protect what matters most to them.
You'll work within a regulated framework, with full training provided, ensuring you feel confident in our products, processes, and regulatory requirements. Ongoing coaching support and development will help you build and maintain your knowledge, grow your capability, and develop your career.
To succeed in this role, you will be responsible for:
- Delivering an excellent customer experience through a combination of inbound calls and planned follow-up appointments
- Taking ownership of your personal development, building product knowledge and confidence within a regulatory framework
- Working within policies, guidelines, and regulatory requirements, always ensuring good customer outcomes
The following requirements represent the knowledge, skills, and abilities essential for success in this role:
Hard Skills- Experience of working in a customer-focussed and customer-driven environment (Required)
- Good working knowledge of Microsoft applications (e.g. Excel, Outlook, Word, Teams) (Required)
- Previous experience within Insurance products and services (Preferred)
- Experience following verbatim scripts and the ability to take direction within a regulated environment (Preferred)
- Strong active listening skills, with the ability to respond with empathy and understanding (Required)
- Clear and confident verbal communication skills (Required)
- Ability to adapt your communication style to meet the needs of different customers (Required)
- Experience supporting customers in vulnerable situations or the ability to recognise vulnerability and respond appropriately (Preferred)
The role offers a salary range of £24,992 to £28,726, depending on experience. In addition, you'll receive a £500 annual cash allowance to spend across our great range of benefits. You may also be eligible for a discretionary performance-related bonus scheme. Final salary and reward details will be confirmed following a successful application and interview process.
Voluntary healthcare benefits at discounted rates, including medical insurance, dental insurance, and health assessments — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
The role is 35 hours per week, working across Monday to Friday between 8am and 6pm, and Saturday 9am to 4pm (with a requirement to work 1 in 3 Saturdays). If this sounds like a role you are interested in, then please apply.
Customer Insurance Specialist | S1 | Retail & Business Banking - Glasgow SVS employer: Banco Santander SA
Contact Detail:
Banco Santander SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insurance Specialist | S1 | Retail & Business Banking - Glasgow SVS
✨Tip Number 1
Get to know the company! Research Insurance Direct and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your active listening skills. When you’re on calls or in interviews, make sure to really listen to what the other person is saying. Responding with empathy can set you apart and show that you care about customer needs.
✨Tip Number 3
Be ready to adapt your communication style. Different customers have different needs, so being flexible in how you communicate can help you connect better and provide the best service possible.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the role with us at Insurance Direct.
We think you need these skills to ace Customer Insurance Specialist | S1 | Retail & Business Banking - Glasgow SVS
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Insurance Specialist role. Highlight your experience in customer service and any relevant insurance knowledge, as this will show us you understand what we're looking for.
Showcase Your Soft Skills: We value strong communication and active listening skills. In your application, give examples of how you've used these skills in previous roles, especially in customer-focused environments. This will help us see how you can connect with our customers.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know why you’re passionate about this role!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we receive all your details and can get back to you as soon as possible!
How to prepare for a job interview at Banco Santander SA
✨Know Your Insurance Basics
Before the interview, brush up on your knowledge of home and life insurance products. Understand the key features and benefits, as well as common customer concerns. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Highlight situations where you’ve used active listening and empathy, especially when dealing with vulnerable customers. This will demonstrate your ability to connect with clients and provide tailored support.
✨Familiarise Yourself with Regulatory Frameworks
Since the role involves working within a regulated environment, it’s crucial to understand the basics of compliance and regulations in the insurance sector. Be ready to discuss how you would ensure good customer outcomes while adhering to these guidelines.
✨Practice Your Communication Style
Given the importance of clear and confident communication, practice articulating your thoughts out loud. You might even want to role-play common customer scenarios with a friend. This will help you adapt your communication style to different customer needs, which is key for this position.
