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For Companies At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join Santander, a tech-driven bank focused on customer-centric transformation.
- Benefits: Starting salary of £24,000, 25 days holiday, and a £500 annual cash allowance.
- Other info: Flexible working hours and opportunities for personal and professional growth.
- Why this job: Make a real difference in customers' lives while growing your skills in a supportive team.
- Qualifications: Experience in customer service and effective communication skills are essential.
The predicted salary is between 24000 - 33600 £ per year.
Country: United Kingdom
IT STARTS HERE
Santander is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
THE DIFFERENCE YOU MAKE
Santander is looking for a Customer Experience Advisor based out of Glasgow AS Branch, working 35 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team. You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.
We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Experience
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
- The ability to communicate effectively with customers to truly understand their needs (Required)
- A real desire to go above-and-beyond for customers (Preferred)
- Effective team working skills with a flexible, can-do approach to work (Preferred)
- Openness to a broad range of activities even if outside of standard expectations (Preferred)
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
WE VALUE YOUR IMPACT
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.
Starting salary of £24,000 plus a £500 annual cash allowance to spend on our great range of benefits. 25 days’ holiday plus
Customer Experience Advisor | S1 | Retail Banking | Glasgow AS Branch employer: Banco Santander SA
Contact Detail:
Banco Santander SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Glasgow AS Branch
✨Tip Number 1
Get to know the company! Research Santander's values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit into their customer-centric transformation.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Advisor, you'll need to connect with customers effectively. Role-play with friends or family to get comfortable with different scenarios you might face in the branch.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you went above and beyond for a customer. This will help you stand out during interviews and demonstrate your commitment to excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Santander team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Glasgow AS Branch
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in delivering outstanding customer service. We want to see how you've gone above and beyond for customers in the past!
Be Authentic: Let your personality shine through in your application! We value unique perspectives, so don’t be afraid to show us who you are and how you can contribute to our team.
Tailor Your Application: Make sure to tailor your application to the role of Customer Experience Advisor. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Banco Santander SA
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've gone above and beyond for customers in previous roles. This will show that you understand the importance of delivering outstanding service, which is crucial for a Customer Experience Advisor.
✨Understand the Company Culture
Familiarise yourself with Santander's mission and values. They’re all about innovation and customer-centric transformation, so think about how your personal values align with theirs. During the interview, mention how you can contribute to their goals and culture.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Practice answering these by thinking through various scenarios, like dealing with a frustrated customer or explaining a complex product. This will help you demonstrate your problem-solving skills and adaptability.
✨Show Your Team Spirit
Since teamwork is key in this role, be prepared to discuss your experiences working in teams. Share examples of how you’ve collaborated with others to achieve a common goal, and highlight your flexible approach to work. This will show that you’re a great fit for their close-knit team environment.