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- Tasks: Manage end-of-contract vehicle lifecycle and ensure smooth de-fleet processes.
- Company: Join Santander Consumer Finance, a leading motor finance company in the UK.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible benefits.
- Why this job: Be part of a dynamic team and make a real impact in vehicle management.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Office-based role with opportunities for career growth and a supportive workplace culture.
The predicted salary is between 20800 - 36400 £ per year.
Santander Consumer Finance is one of the UK’s leading motor finance companies and we are currently looking for a De-fleet Administrator to join the expanding Leasing team in Milton Keynes on a 12 month initial contract. This role plays a key part in supporting the effective management of the end-of-contract vehicle lifecycle, ensuring processes are completed accurately, efficiently, and in line with industry guidelines. The position involves reviewing vehicle damage in accordance with BVRLA standards, coordinating collections, and managing de-fleet activities to ensure a smooth transition at contract end.
Please note this role is office based 5 days a week (initially in Newport Pagnell and later this year in Milton Keynes).
Responsibilities will include:- Review end of contract vehicle damage and process in accordance with BVRLA guidelines
- Action requests and support the wider business with any end of contract query
- Follow the de-fleet processes and support the wider business
- Supporting collection of vehicles when required and associated tasks
- To deal with all incoming communication and where appropriate, resolve within Company Policy and service levels
- Ensure each communication is dealt with in a professional manner
- Clearly and accurately document any actions taken
- Provide an exceptional level of service, adapting to different scenarios and challenges
- Make informed decisions collaboratively with customers to provide appropriate solutions
- Understand issues from the customer’s perspective, by asking pertinent questions to drive further understanding
- Gathering information from relevant external parties
- To develop and maintain appropriate knowledge in products, procedures, policy, legislation and technology
- Adhere to company complaints policies & procedures
- To be able to multitask and be flexible within the tasks delegated on a daily basis
- To ensure all customer related data is accurately recorded and always factual in line with GDPR
- Achieving monthly targets set by the leadership team
- Resolving queries within agreed authority
- Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection
- Previous experience in an administrative role dealing with customers both verbally and in writing
- Must possess first class written and verbal communication skills and be able to effectively communicate with both internal and external stakeholders across the business
- Strong attention to detail and produce work to the highest standard
- Must display sound time management skills by delivering activity within prescribed timeframes through the effective prioritisation of actions (self and team) across multiple tasks
- Must be capable of planning daily work allocation to prioritise urgent and important tasks first and then work through all other tasks keeping to deadlines
- Computer Literacy/MS office skills (including Outlook/Excel/Word etc)
- Competitive salary of £26,000
- 25 days holiday per annum, plus bank holidays
- Annual bonus based on personal and company performance
- £500 flexible benefit allowance
- Generous pension contributions
- Employee assistance programme
- Sharesave scheme
- Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements.
What are the next steps:If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
SCUK De-Fleet Administrator employer: Banco Santander SA
Contact Detail:
Banco Santander SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SCUK De-Fleet Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in the interviewer's mind.
✨Tip Number 4
Apply through our website for the best chance at landing the job. We love seeing applications directly from candidates who are eager to join us at Santander Consumer Finance!
We think you need these skills to ace SCUK De-Fleet Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the SCUK De-Fleet Administrator role. Highlight your administrative experience and any relevant skills that match the job description, like attention to detail and communication skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that demonstrate your ability to handle end-of-contract processes and customer queries.
Showcase Your Communication Skills: Since this role requires first-class written communication, ensure your application is clear and professional. Avoid jargon and keep your language straightforward to reflect your ability to communicate effectively with stakeholders.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets the attention it deserves, so don’t hesitate!
How to prepare for a job interview at Banco Santander SA
✨Know Your BVRLA Guidelines
Familiarise yourself with the British Vehicle Rental and Leasing Association (BVRLA) guidelines, as this role heavily involves reviewing vehicle damage according to these standards. Being able to discuss these guidelines confidently will show your understanding of the industry and impress your interviewers.
✨Demonstrate Communication Skills
Since the role requires excellent verbal and written communication, prepare examples of how you've effectively communicated with customers or stakeholders in previous roles. Think about specific situations where you resolved queries or provided exceptional service, as this will highlight your suitability for the position.
✨Showcase Your Attention to Detail
This job demands a strong attention to detail, especially when documenting actions and managing data. Bring along examples of your work that demonstrate your meticulousness, or be ready to discuss how you ensure accuracy in your tasks. This will reassure the interviewers that you can maintain high standards.
✨Prepare for Multitasking Questions
Expect questions about how you manage multiple tasks and prioritise your workload. Prepare a few scenarios where you successfully juggled various responsibilities, particularly under tight deadlines. This will illustrate your time management skills and ability to adapt to changing priorities.