At a Glance
- Tasks: Provide first-line tech support and manage end-user devices for optimal performance.
- Company: Join a leading financial services company with a focus on innovation.
- Benefits: Competitive salary, generous holiday, healthcare benefits, and pension contributions.
- Other info: Great opportunity for career growth in a collaborative environment.
- Why this job: Be part of a dynamic team improving technology experiences for users.
- Qualifications: Experience in IT support and troubleshooting hardware/software issues required.
The predicted salary is between 40000 - 66600 £ per year.
EUT Operations Engineer Support | S2 | Business Area | Triton Square, London, United Kingdom
Responsibilities
- Provide first-line technical support by diagnosing and resolving hardware, software, mobile device, and peripheral issues.
- Manage the deployment, configuration, maintenance, and lifecycle of end-user devices to ensure performance, reliability, and security.
- Log, prioritise, and resolve incidents and service requests in line with agreed Service Level Agreements (SLAs).
- Support user onboarding by configuring devices, providing guidance on IT systems, and promoting effective use of technology.
- Install, configure, and support desktop computing solutions and associated end-user technologies.
- Maintain accurate documentation of support activities, troubleshooting processes, and technical solutions.
- Ensure compliance with security policies, standards, and regulatory requirements while helping to mitigate technology risks.
- Collaborate with colleagues to improve service delivery, share knowledge, and contribute to continuous improvement initiatives.
- Professional Experience
- Experience providing first-line IT support in a service desk or end-user technology environment. (Required)
- Experience troubleshooting and resolving hardware, software, desktop, laptop, mobile device, and peripheral issues. (Required)
- Experience managing end-user devices, including deployment, configuration, maintenance, updates, and lifecycle support. (Required)
- Experience using IT Service Management (ITSM) tools to log, prioritise, and resolve incidents and service requests within SLAs. (Required)
- Experience supporting Microsoft Office applications, particularly Microsoft Excel, and Windows/Linux environments integrated with Active Directory. (Required)
- Working knowledge of basic networking concepts, including DHCP, DNS, and network cabling standards. (Required)
- Demonstrated experience delivering excellent customer service, prioritising workloads, and resolving technical issues using great analytical and problem-solving skills. (Required)
- Commitment to continuous learning and maintaining knowledge of emerging technologies, industry trends, and best practices. (Required)
- Education: Degree in computer science or other technical programme with exposure to programming, and or equivalent work experience. (Preferred)
- Languages: Spanish (Preferred)
- Hard Skills
- Experience in IT incident and service request management using IT Service Management (ITSM) tools and processes. (Required)
- Troubleshooting and support of Windows/Linux operating systems, Microsoft Office applications (particularly Excel), and end-user hardware. (Required)
- End-user device deployment, configuration, maintenance, patching, and lifecycle management. (Required)
- Knowledge of Active Directory integrated environments and user/device administration. (Required)
- Understanding of core networking concepts, including DHCP, DNS, Local Area Networks (LAN), and connectivity troubleshooting. (Required)
- Desktop computing installation, configuration, security compliance, and technical documentation. (Required)
- Soft Skills
- Great customer service and communication skills, with the ability to explain technical information clearly to end users. (Required)
- Analytical thinking and problem-solving skills to diagnose issues and identify effective solutions. (Required)
- Excellent planning, organisation, and time management skills, with the ability to prioritise competing tasks. (Required)
- High attention to detail and commitment to delivering accurate, high-quality work. (Required)
- Takes ownership, demonstrates accountability, and proactively follows issues through to resolution. (Required)
- Collaborative team player with the ability to build relationships, share knowledge, and contribute to continuous improvement. (Required)
Benefits
- Salary Range: £44,400.00 - £66,600.00 per annum (depending on experience)
- £500 annual cash allowance to spend on a range of benefits.
- 27 days’ holiday plus bank holidays, increasing to 28 days after 5 years service, with option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates: medical insurance, dental insurance, and health assessments.
- 8% of salary into pension, with company contribution up to 12.5%.
- Protection: company‑funded death‑in‑service benefit and income protection insurance, with option for additional life assurance and critical illness cover.
- Share plans available to participants.
- Local Compliance
All candidates must have the right to work in the UK to commence employment with Santander.
What to do next
If this sounds like a role you are interested in, please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch.
Whether it’s a copy of our application form in another format or additional assistance, we’re available through email.
You can contact us at resourcing@santander. co. uk .
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EUT Operations Engineer Support | S2 | Business Area | Triton Square, London employer: Banco Santander SA
Banco Santander SA is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. Employees benefit from a competitive salary, comprehensive benefits, and ample opportunities for personal and professional development, making it an ideal place for those looking to advance their careers in finance while contributing to impactful investment strategies.
StudySmarter Expert Advice🤫
We think this is how you could land EUT Operations Engineer Support | S2 | Business Area | Triton Square, London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Banco Santander SA values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Banco Santander SA might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Banco Santander SA!
✨Direct Apply to Banco Santander SA
Let's not forget to apply directly through the Banco Santander SA website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace EUT Operations Engineer Support | S2 | Business Area | Triton Square, London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Banco Santander SA.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Banco Santander SA. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Banco Santander SA
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
