At a Glance
- Tasks: Handle customer queries and complaints through various channels while ensuring GDPR compliance.
- Company: Banco Santander SA, a leading financial institution with a focus on customer experience.
- Benefits: Competitive salary, 25 days holiday, annual bonus, and flexible working options.
- Other info: Hybrid role with initial in-office work transitioning to flexibility.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 25000 - 28000 £ per year.
Banco Santander SA is looking for Customer Experience Executives for a 12-month Fixed Term Contract. This role requires handling customer queries and complaints via telephone, email, and live chat while ensuring compliance with GDPR.
The position offers a competitive salary ranging from £25,000 to £28,000, along with benefits including 25 days holiday and an annual bonus. This hybrid role will require in-office work initially, transitioning to a flexible schedule.
Hybrid Customer Experience Specialist (12-Month FTC) in England employer: Banco Santander SA
Banco Santander SA is an excellent employer, offering a dynamic work environment that prioritises customer satisfaction and employee well-being. With a competitive salary, generous holiday allowance, and opportunities for professional growth, employees can thrive in a supportive culture that values flexibility and innovation, especially in this hybrid role that balances in-office collaboration with remote work.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Experience Specialist (12-Month FTC) in England
✨Tip Number 1
Make sure you know the ins and outs of customer experience! Brush up on handling queries and complaints, as well as GDPR compliance. This will show you're ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone, via email, or live chat, being clear and friendly is key. We recommend doing mock calls or chats with friends to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get the inside scoop on the company culture and what they look for in candidates. It could give you that extra edge!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Hybrid Customer Experience Specialist (12-Month FTC) in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Customer Experience role. We want to see how your skills align with handling customer queries and complaints, so don’t hold back on showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly and effectively. Whether it’s through your writing style or examples of past experiences, let us see your skills in action!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Banco Santander SA
✨Know Your Customer Experience Basics
Make sure you brush up on the fundamentals of customer experience. Understand common queries and complaints that customers might have, especially in a banking context. This will help you demonstrate your knowledge and show that you're ready to tackle real-life scenarios.
✨Familiarise Yourself with GDPR
Since compliance with GDPR is crucial for this role, take some time to understand its key principles. Be prepared to discuss how you would handle customer data responsibly and ensure privacy during your interactions. This shows that you take compliance seriously.
✨Practice Your Communication Skills
As you'll be handling queries via phone, email, and live chat, practice articulating your thoughts clearly and concisely. Consider doing mock interviews or role-playing scenarios with a friend to get comfortable with different communication styles.
✨Show Enthusiasm for Hybrid Work
Since this role transitions to a flexible schedule, express your excitement about hybrid working. Share any previous experiences you've had with remote work and how you manage your time effectively. This will highlight your adaptability and readiness for the role.
