Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face and voice of Santander, helping customers with their banking needs.
- Company: Join a diverse and inclusive team at Santander in Glasgow.
- Benefits: Competitive salary, flexible working, 25 days holiday, and health benefits.
- Why this job: Make a real difference by solving customer problems and enhancing their experience.
- Qualifications: Passion for customer service and effective communication skills.
- Other info: Opportunities for career growth and a supportive work environment.
The predicted salary is between 19200 - 28800 £ per year.
Customer Service Advisor | S1 | Everyday Banking | GlasgowCountry: United Kingdom**Join our community.**For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.We\’ll help you to develop the skills needed to build strong customer relationships, take ownership, and deliver a great customer experience.You’ll be flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. And you’ll be encouraged ‘Think Customer’ and share ideas on improving processes and customer experience. You’re the eyes and ears of our business after all.**The difference you’ll make:*** Acting as the first point of contact for customers over the phone* Assisting with day-to-day transactions, queries, and servicing* Updating customer records* Helping to keep our customers and the bank safe* Building relationships and finding solutions* Developing your knowledge of services and products to help our customers* Identifying new ways to improve the customer experience**What you’ll bring:*** Passionate about delivering outstanding customer service either from a face to face or a telephony background, previous financial services background isn’t essential as we’ll provide you training* The ability to listen and communicate effectively with customers to truly understand their needs**It would also be nice for you to have:*** A real desire to go above-and-beyond for customers* Effective team working skills with a flexible, can-do approach to work* Ability to follow process but also think on your feet* Openness to a broad range of activities even if outside of standard expectations* You will require the right to work in the UK (please see details below)**What else you need to know:**This role is based in Glasgow.We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).If you apply for this role in any of these locations, it’s important you consider your travelling distance, time and cost from your home to the office location(s).We’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process. If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.This role is 35 hours per week.Recruiting multiple roles with shifts split between:Week 1 – Monday to Saturday 08:00 – 16:00 (1 in 2 Saturday’s, flexible lieu day)Week 2 – Monday to Saturday 10:00 – 18:00 (1 in 2 Saturday’s, flexible lieu day)**Inclusion.**At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains, and develops the most talented and committed people through living our values of Simple, Personal, and Fair.**How we’ll reward you.**As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.* Starting salary of £24,000 plus a £500 annual cash allowance to spend on our great range of benefits* 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year* Eligible for a discretionary performance-related annual bonus* Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments* Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass* We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer* Support your favourite causes through charitable giving and our community partnerships* Share in Santander’s success by investing in our share plans* 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more**Right to work in the UK.**Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.**What to do next.**If this sounds like a role you’re interested in, then please apply.If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk.**Additional Information:**We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs. #J-18808-Ljbffr
Customer Service Advisor | S1 | Everyday Banking | Glasgow employer: Banco Santander SA
Contact Detail:
Banco Santander SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor | S1 | Everyday Banking | Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! As a Customer Service Advisor, you'll need to listen carefully to customers' needs. Try role-playing with a friend or family member to get comfortable with responding to different scenarios. It’ll make you feel more confident during the real deal!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate how you can add value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Santander community. So, go ahead and hit that apply button!
We think you need these skills to ace Customer Service Advisor | S1 | Everyday Banking | Glasgow
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. If you've got a knack for problem-solving or building relationships, shout about it! We love seeing how you can bring value to our team.
Show Your Flexibility: We’re all about variety here at StudySmarter, so mention any experiences that showcase your adaptability. Whether it’s juggling multiple tasks or stepping outside your comfort zone, we want to know how you thrive in different situations.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the info you need about the role and our awesome company culture there.
How to prepare for a job interview at Banco Santander SA
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes great customer service and be ready to share examples of how you've delivered it in the past. This will show your passion for helping customers and your ability to handle various situations.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, like handling complaints or assisting with transactions. Prepare your responses using the STAR method (Situation, Task, Action, Result) to clearly demonstrate your problem-solving skills and adaptability.
✨Show Your Flexibility
This role requires a flexible approach, so be ready to discuss times when you've successfully adapted to changing circumstances. Highlight your willingness to take on a variety of tasks and how you thrive in a multi-skilled environment.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about their approach to customer experience improvement or how they support employee development. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
