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- Tasks: Be the friendly face for customers, solving queries and assisting with transactions.
- Company: Join Santander, a leading bank committed to diversity and community support.
- Benefits: Enjoy a £24,000 salary, flexible benefits, 25 days holiday, and health perks.
- Why this job: Experience a dynamic role in a supportive team, making a real difference for customers.
- Qualifications: Customer service experience and effective communication skills are essential.
- Other info: This is a full-time, 12-month contract based in Lurgan.
The predicted salary is between 24000 - 24800 £ per year.
## Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Lurgan BranchCustomer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Lurgan BranchCountry: United Kingdom**Join our community.****We are currently recruiting for full time Customer Service colleagues on a 12 month fixed term contract, with a base salary of £24,000 along with an additional £500 flexible benefit.**For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.**The difference you’ll make:*** Acting as the first point of contact for customers in branch or over the phone* Assisting with day-to-day transactions, queries and servicing* Answering customer calls into our contact centre* Building relationships and finding solutions* Developing your knowledge of services and products to help our customers* Identifying new ways to improve the customer experience**What you’ll bring:**These are the essential requirements you need to be successful in this role:* Proven ability to deliver outstanding customer service either from a face to face or a telephony background* The ability to communicate effectively with customers to truly understand their needs* You will require the right to work in the UK (please see details below)**It would also be nice for you to have:*** A real desire to go above-and-beyond for customers* Effective team working skills with a flexible, can-do approach to work* Openness to a broad range of activities even if outside of standard expectations* Ability to grow, adapt and change accommodating business needs and priorities**What else you need to know:*** The role is based in our Lurgan branch* This role is a 12 month fixed term contract* This is a full-time role, working 35 hours across Monday to Saturday across the hours of 8:00am – 6:00pm**Inclusion**At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.**How we’ll reward you.**As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your contract duration* Starting salary of £24,000 plus a £500 annual cash allowance to spend on our great range of benefits.* 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.* Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.* Free access to a range of digital health services, including GP.* Free access to wellbeing apps and up to three weekly online classes.* We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.* Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.* Support your favourite causes through charitable giving and our community partnerships.* Share in Santander’s success by saving or investing in our share plans.* 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.* As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.**Right to work in the UK.**Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.**What to do next:**If this sounds like a role you’re interested in, then please apply.If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk. #J-18808-Ljbffr
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Lurgan Branch employer: Banco Santander SA
Contact Detail:
Banco Santander SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Lurgan Branch
✨Tip Number 1
Familiarise yourself with Santander's values and customer service philosophy. Understanding their commitment to being Simple, Personal, and Fair will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences where you've gone above and beyond for customers. This role requires a strong customer service focus, so showcasing your ability to solve problems and build relationships will set you apart.
✨Tip Number 3
Research common banking transactions and customer queries. Being knowledgeable about the types of services offered by Santander will allow you to speak confidently about how you can assist customers effectively.
✨Tip Number 4
Demonstrate your flexibility and willingness to take on various tasks. Since the role involves a broad range of activities, showing that you're adaptable and open to learning new skills will make you an attractive candidate.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Lurgan Branch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in face-to-face or telephony roles. Use specific examples that demonstrate your ability to solve problems and communicate effectively with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how you can contribute to the team at Santander by providing outstanding service and building relationships with customers.
Highlight Relevant Skills: In your application, emphasise skills such as flexibility, teamwork, and adaptability. These are key traits for the role, so provide examples of how you've demonstrated these in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Banco Santander SA
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, whether face-to-face or over the phone. Be prepared to share specific examples of how you've successfully resolved customer issues or gone above and beyond to ensure satisfaction.
✨Demonstrate Effective Communication
Since this role requires strong communication skills, practice articulating your thoughts clearly. During the interview, listen carefully to questions and respond thoughtfully, showing that you can understand and address customer needs effectively.
✨Emphasise Flexibility and Adaptability
The job description mentions a need for flexibility in handling various tasks. Be ready to discuss situations where you've had to adapt quickly to changing circumstances or take on new responsibilities, showcasing your ability to thrive in a dynamic environment.
✨Research Santander's Values
Familiarise yourself with Santander's values of Simple, Personal, and Fair. During the interview, relate your personal values and experiences to these principles, demonstrating that you align with the company's culture and mission.
