At a Glance
- Tasks: Be the friendly face of Santander, helping customers with their banking needs.
- Company: Join a leading retail bank known for its inclusive culture and community focus.
- Benefits: Enjoy a competitive salary, generous holiday, health perks, and a solid pension plan.
- Other info: Flexible working hours and opportunities for personal growth and community engagement.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Great communication skills and a passion for delivering outstanding customer service.
The predicted salary is between 25000 - 31579 £ per year.
On‑call working role, minimum 260 hours per annum, rolling contract.
Responsibilities
- Act as first point of contact for customers in branch or over the phone.
- Assist with day‑to‑day transactions, queries and servicing.
- Answer customer calls into the contact centre.
- Build relationships and find solutions.
- Develop knowledge of Santander services and products to assist customers.
- Identify new ways to improve the customer experience.
Qualifications
- Proven ability to deliver outstanding customer service (face‑to‑face or telephony).
- Excellent communication skills to truly understand customer needs.
- Strong team‑working skills with a flexible, can‑do approach.
- Openness to a broad range of activities beyond standard expectations.
- Ability to grow, adapt and change to accommodate business needs and priorities.
- Desire to go above and beyond for customers (preferred).
Salary & Benefits
- Salary: £25,000.00 – £31,579.00 per annum (depending on experience).
- 35‑hour standard week; 260 hours minimum per annum on‑call.
- 25 days holiday plus bank holidays; 26 days after 5 years service; optional purchase of up to 5 contractual days per year.
- Voluntary health benefits – medical, dental, health assessments.
- Pension: 8% company contribution; up to 12.5% if employee contributes; option for cash.
- Life‑insurance: company‑funded death‑in‑service and income protection; discounted extra life and critical illness cover.
- Share plans – opportunity to invest in Santander.
- Staff product benefits – discounted Edge Current Accounts and Credit Cards, access to other deals and discounts.
- Wellbeing support – physical, mental, social and financial wellbeing partners, access to apps, gym and fitness discounts, online classes, flexible healthcare and mental health support.
- Additional family/parenting support – enhanced leave, childcare options, wellbeing support.
- Volunteering opportunities and local community engagement.
Equal Opportunity
We’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. All candidates must have the right to work in the UK to commence employment with Santander.
Customer Experience Advisor | S1 | Retail Banking | Lurgan Branch employer: Banco Santander SA
Santander is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. With competitive salaries, generous holiday allowances, and a range of health benefits, employees in the Lurgan Branch can thrive both personally and professionally while making a meaningful impact on customer experiences. The company fosters growth through continuous learning opportunities and community engagement, making it an ideal place for those seeking a rewarding career in retail banking.
