At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join a diverse and supportive team at Santander in Wembley.
- Benefits: Starting salary of £26,661, 25 days holiday, and flexible benefits.
- Other info: Full-time role with excellent career growth opportunities.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Outstanding customer service skills and effective communication abilities.
The predicted salary is between 26661 - 26661 £ per year.
## Customer Experience Advisor | Retail & Business Banking | S1 | Wembley BranchCustomer Experience Advisor | Retail & Business Banking | S1 | Wembley BranchCountry: United Kingdom**Join our community.****We are currently recruiting Customer Service colleagues, with a starting salary of £26,661 per annum, this is made up of a base salary of £26,161 along with an additional £500 flexible benefit.**For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role.You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.**The difference you’ll make:*** Acting as the first point of contact for customers in branch or over the phone* Assisting with day-to-day transactions, queries and servicing* Answering customer calls into our contact centre* Building relationships and finding solutions* Developing your knowledge of services and products to help our customers* Identifying new ways to improve the customer experience**What you’ll bring:**These are the essential requirements you need to be successful in this role:* Proven ability to deliver outstanding customer service either from a face to face or a telephony background* The ability to communicate effectively with customers to truly understand their needs**It would also be nice for you to have:*** A real desire to go above-and-beyond for customers* Effective team working skills with a flexible, can-do approach to work* Openness to a broad range of activities even if outside of standard expectations* Ability to grow, adapt and change accommodating business needs and priorities* You will require the right to work in the UK (please see details below)**What else you need to know:*** This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday across the hours of 8:00am – 6:00pm* The role is based in our Wembley branch.**Inclusion:**At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.**How we’ll reward you:**As well asasalary, we offer a wide range of benefits that you can choose from and tailor to your needs.* Starting salary of £26,161 plusa £500annual cash allowance to spend on our great range of benefits.* 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.* Eligible for a discretionary performance-related annual bonus.* Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.* Free access to a range of digital health services, including GP.* Free access to wellbeing apps and up to three weekly online classes.* We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.* Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.* Support your favourite causes through charitable giving and our community partnerships.* Share in Santander’s success by saving or investing inour shareplans.* 24/7 access to an online employee discount platformincluding retailers, entertainment, eating out, travel and more.* As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services .**Right to work in the UK:**Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.**What to do next:**If this sounds like a role you’re interested in, then please apply.If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk**Additional Information:**We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs. #J-18808-Ljbffr
Customer Experience Advisor | Retail & Business Banking | S1 | Wembley Branch employer: Banco Santander SA
Santander is an exceptional employer that prioritises a supportive and inclusive work environment, making it an ideal place for Customer Experience Advisors in our Wembley branch. With a competitive starting salary, comprehensive benefits, and ample opportunities for personal and professional growth, employees are encouraged to thrive in a dynamic team setting while delivering outstanding service to our customers. Our commitment to diversity and employee well-being ensures that every colleague feels valued and empowered to succeed.
Contact Details:
Banco Santander SA Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | Retail & Business Banking | S1 | Wembley Branch
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Banco Santander SA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Banco Santander SA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor | Retail & Business Banking | S1 | Wembley Branch
Customer Service
Communication Skills
Problem-Solving Skills
Relationship Building
Flexibility
Teamwork
Adaptability
Attention to Detail
Multi-tasking
Understanding Customer Needs
Proactive Approach
Time Management
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Banco Santander SA:Your cover letter is your chance to shine! Tell us why you want to work at Banco Santander SA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Banco Santander SA!
How to prepare for a job interview at Banco Santander SA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
