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For Companies At a Glance
- Tasks: Lead branch operations, manage sales, and ensure top-notch customer service.
- Company: Join Santander, a global leader in financial services focused on employee growth and innovation.
- Benefits: Enjoy competitive salary, diverse career opportunities, and a supportive work culture.
- Why this job: Make a real impact by fostering team engagement and enhancing customer relationships.
- Qualifications: High school diploma required; 3+ years in retail bank sales management preferred.
- Other info: Salary ranges from $58,125 to $100,000 annually based on experience.
The predicted salary is between 43000 - 72000 £ per year.
Branch Manager, Maple Ave Branch, Shrewsbury, MA
Apply at Shrewsbury-Maple Ave – Branch, MA | Full-time | Posted Yesterday | Req1463885 | United States of America
Your Journey Starts Here:
Santander is a global leader and innovator in the financial services industry. We believe our employees are our greatest asset. We focus on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.
We Want to Talk to You!
The Difference You Make:
As a Branch Manager, you oversee the branch\’s performance and daily operations, ensuring excellent customer experience, achievement of financial goals, and operational efficiency. You will lead and coach a team, manage sales activities, deepen customer relationships, and ensure compliance with banking regulations. This role involves fostering a positive work environment to drive employee engagement and productivity. You will develop a culture within the branch that emphasizes quality and continuous improvement.
- Lead overall branch performance, achieve sales targets, optimize operations, and enhance customer satisfaction.
- Develop and implement sales strategies to grow revenue and market share.
- Motivate sales teams and manage pipelines of prospects and customers.
- Engage in consultative conversations to offer tailored solutions, fostering customer loyalty and increasing productivity.
- Analyze performance data to drive strategic decisions.
- Coach and develop team members, setting expectations and fostering growth.
- Manage hiring, retention, and motivation of branch staff.
- Oversee branch scheduling to meet operational needs.
- Utilize digital platforms to enhance customer interactions and educate on self-service options.
- Ensure exceptional customer service and manage escalated issues.
- Communicate effectively across various channels.
- Ensure risk management and compliance within a complex environment.
- Support nearby branches as needed.
What You Bring:
- High school diploma or GED required; Bachelor’s preferred.
- 3+ years in retail bank sales management or related operations; or 5+ years in retail sales management; or 12+ months with Santander in a related role.
- Proven sales leadership, relationship-building, and customer-centric skills.
- Leadership, coaching, communication, and problem-solving skills.
- Ability to leverage digital tools and make data-driven decisions.
- Knowledge of compliance, risk management, and loss prevention.
- Ability to work in a fast-paced environment, including weekends and evenings.
Certifications: None listed
Preferred Experience: Experience with Microsoft Office and a strong work history.
Additional Information:
The salary range is $58,125 to $100,000 annually, based on skills and experience. Benefits information is available on the Santander website. Santander values diversity and is an equal opportunity employer.
Working Conditions: Minimal physical effort; occasional lifting may be required.
Employer Rights: This job description is not exhaustive and may be revised. Employment can be terminated at any time.
Next Steps: Interested candidates should apply. Assistance or accommodations are available upon request by contacting TAOps@santander.us.
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Branch Manager, Maple Ave Branch, Shrewsbury, MA employer: Banco Santander SA
Contact Detail:
Banco Santander SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager, Maple Ave Branch, Shrewsbury, MA
✨Tip Number 1
Familiarise yourself with Santander's values and culture. Understanding their commitment to employee growth and customer satisfaction will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Prepare specific examples of your past leadership experiences in retail banking or sales management. Highlighting your ability to motivate teams and achieve sales targets will demonstrate your suitability for the Branch Manager role.
✨Tip Number 3
Research the local market in Shrewsbury, MA, and be ready to discuss strategies for growing revenue and enhancing customer relationships. Showing that you understand the community will set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss how you would leverage digital tools to improve customer interactions. Given the emphasis on technology in the job description, demonstrating your familiarity with these platforms will be crucial.
We think you need these skills to ace Branch Manager, Maple Ave Branch, Shrewsbury, MA
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Branch Manager at Santander. Highlight your relevant experience in managing teams, achieving sales targets, and ensuring compliance in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, customer-centric approach, and any experience with digital tools that enhance customer interactions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Discuss how your background in retail bank sales management makes you a perfect fit for leading the Maple Ave Branch and driving its performance.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Banco Santander SA
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Branch Manager. Familiarise yourself with the key performance indicators, sales strategies, and customer service expectations outlined in the job description.
✨Showcase Leadership Skills
Prepare examples that demonstrate your leadership and coaching abilities. Discuss how you've motivated teams in the past and how you plan to foster a positive work environment at the branch.
✨Emphasise Customer-Centric Approach
Be ready to discuss your experience in building customer relationships and providing tailored solutions. Highlight any specific instances where you enhanced customer satisfaction or loyalty.
✨Familiarise with Compliance and Risk Management
Since compliance is crucial in banking, brush up on relevant regulations and risk management practices. Be prepared to discuss how you would ensure adherence to these standards within the branch.
