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- Tasks: Provide top-notch customer service in branch and over the phone.
- Company: Leading financial institution in Birmingham with a focus on customer satisfaction.
- Benefits: Competitive starting salary and comprehensive benefits package.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Customer-focused, adaptable, and ready to solve problems.
- Other info: Exciting opportunities for growth in a fast-paced banking environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading financial institution in Birmingham is seeking a Customer Experience Advisor to provide frontline service to customers both in branch and over the phone. This role is key to enhancing customer satisfaction through effective communication and problem-solving.
Candidates should be customer-focused, adaptable, and ready to tackle a broad range of duties within a dynamic banking environment.
The position offers a competitive starting salary and comprehensive benefits package.
Customer Experience Advisor, Retail Banking - Birmingham (On-Call) employer: Banco Santander SA
Contact Detail:
Banco Santander SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor, Retail Banking - Birmingham (On-Call)
✨Tip Number 1
Get to know the company! Research the financial institution and understand their values, services, and customer experience approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Advisor, you'll need to be clear and effective in both verbal and written communication. Role-play with a friend or use online resources to sharpen your problem-solving and customer interaction skills.
✨Tip Number 3
Be adaptable! The banking environment can be fast-paced and ever-changing. Prepare yourself to discuss how you've successfully handled unexpected situations in the past, showcasing your flexibility and customer-focused mindset.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to connect with you and get the ball rolling on your journey to becoming a Customer Experience Advisor.
We think you need these skills to ace Customer Experience Advisor, Retail Banking - Birmingham (On-Call)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and problem-solving skills. We want to see how you've made a difference in previous roles, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Experience Advisor role. Show us your passion for customer satisfaction and adaptability in a dynamic environment.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we do with our customers. Avoid jargon and make it easy for us to see your strengths!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Banco Santander SA
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a banking context. Be ready to discuss how you would handle common customer queries and complaints, showcasing your problem-solving skills and adaptability.
✨Research the Institution
Familiarise yourself with the financial institution's values, services, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction, and be ready to share them.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, effective communication is key. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to demonstrate your strong communication abilities.
