Community Branch Manager | S2 | Retail Banking | North Hampshire & Surrey | Basingstoke

Community Branch Manager | S2 | Retail Banking | North Hampshire & Surrey | Basingstoke

IT STARTS HERE Santander (www.santander.com) is evolving from a global, high‑impact brand into a technology‑driven organisation, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE Santander is looking for a Community Branch Manager, based in Basingstoke Branch. You will be working 35 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm.

Can you demonstrate the potential to take on a leadership role in one of our Branches? If you strive to deliver an exceptional service, personally and through others; have a desire to help others be the best they can be and to lead from the front, then we want to hear from you as part of our talent succession. Even if you don’t tick every box, we can help support you if you have the right attitude, experience and transferable skills. If this is a step you’ve been building towards, this is your opportunity.

Responsibilities

• Providing inspirational leadership that engages all the team across agreed service, quality, performance, and risk objectives (Required)




• Coaching, supporting, and developing a team of front‑line colleagues to deliver a second‑to‑none service, irrespective of the interaction type (Required)




• Providing a tailored service offering for customers focussed on their individual financial needs (Required)




• Motivating the team to maximise opportunities in deepening customer relationships, increasing customer loyalty and digital adoption (Required)

Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Providing inspirational leadership that engages all the team across agreed service, quality, performance, and risk objectives (Required)




• Coaching, supporting, and developing a team of front‑line colleagues to deliver a second‑to‑none service, irrespective of the interaction type (Required)




• Providing a tailored service offering for customers focussed on their individual financial needs (Required)




• Motivating the team to maximise opportunities in deepening customer relationships, increasing customer loyalty and digital adoption (Required)




• The ability and drive to lead and motivate others to achieve the best outcomes for our customers (Preferred)




• The ability to adapt your communication style to the situation, whether you’re coaching a colleague or dealing with a complex customer interaction (Preferred)

We Value Your Impact

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary & Benefits

• Salary Range: The starting salary is £32,578.00 together with a £500 flexible benefit allowance and the opportunity to earn a discretionary performance‑related bonus of 8% of salary 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year.




• Voluntary healthcare benefits at discounted rates.




• Including: medical insurance, dental insurance, and health assessments




• We put 8% of salary into your pension, even if you don’t contribute yourself.




• We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.




• Protection for you and your family, with company‑funded death‑in‑service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.




• Share in Santander’s success by saving or investing in our share plans.




• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services




• Competitive rewards that reflect the real impact you make and the value you bring.




• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.




• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.




• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.




• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Local Compliance

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

Right to work in the UK All candidates must have the right to work in the UK to commence employment with Santander.

The Santander Way

Santander is evolving from a global, high‑impact brand into a technology‑driven organization, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Ready to make it happen? It starts with you. It starts here.

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