This is a hands-on technical role. The successful candidate must be able to analyse business requirements, design technical solutions and actively develop, test and support applications, integrations, automations and reporting solutions. Strong software development skills are essential.
Job Function:
As a key member of the IT team, the IT Solutions Developer & Analyst will identify and analyse business needs, define appropriate technology solutions and support their delivery. The role combines business analysis, solution definition, data analysis and IT initiative delivery, with a focus on practical problem solving, user outcomes and operational improvement.
The analyst will evaluate business requirements and determine the most appropriate solution using existing Bank capabilities, automation, internally developed applications, low-code platforms, approved AI-assisted development tools or third-party products and services. The role combines business analysis with hands-on solution delivery: understanding the business problem, defining the appropriate solution and using the Bank’s available development architecture and tools to turn that definition into working applications.
Key Objectives:
- Business Analysis & Problem Definition: Engage with stakeholders to understand objectives, processes and challenges; identify the underlying problem and intended outcome; and gather, analyse and document the requirements needed to define an effective solution.
- Solution Design & Development: Assess technology options and define solution behaviour, business rules, workflows, data requirements and controls. Use Bank-approved low-code, automation and AI-assisted development capabilities to prototype and develop solutions where appropriate. The role requires sufficient technical capability to use the Bank’s development architecture, platforms and AI-assisted tools to design, build, test and refine applications, supported by a practical understanding of software logic, data structures, integrations and development concepts.
- Data Analysis & Dashboards: Analyse data from relevant sources and create clear, actionable dashboards and reports using tools such as Power BI to support business and management decision-making.
- IT Initiative Delivery: Manage or coordinate IT initiatives from requirements through implementation and handover, maintaining appropriate plans, risks, dependencies and stakeholder engagement. Support testing, user acceptance and post-implementation review.
- Governance, Security & Compliance: Incorporate applicable regulatory, security, data protection and internal control requirements into solution design and delivery, following Bank policies, procedures and approved technology standards.
- IT Operations Support: Ensure handovers of new or changed solutions into the operational environment. Work with the Operations team during deployment and early-life support to analyse issues, support resolution and promote stable operation.
- Training & User Adoption: Provide appropriate user guidance, documentation and training for newly implemented solutions and support their effective adoption.
Specific Responsabilities:
- Solution Assessment & Design: Research, test and recommend proportionate technology solutions considering functionality, complexity, cost, maintainability, security and strategic alignment.
- Documentation & Reporting: Maintain appropriate documentation for IT solutions, projects, software inventories and relevant third-party arrangements. Provide IT Management with clear status, risk and improvement information.
- Third-Party Coordination: Work with external providers to communicate requirements, coordinate installations, upgrades and maintenance, monitor delivery and support timely issue resolution.
- Solution Validation: Review prototypes, internal solutions and AI-assisted outputs against agreed requirements, expected behaviours and applicable technical and control standards. Escalate matters that require specialist development, architecture, infrastructure or security expertise.
- Continuous Improvement: Monitor the effectiveness and use of implemented solutions and identify opportunities to improve processes, user experience, data quality and business outcomes.
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