To provide healthcare information & support to patients by acting as first point of contact for patients, general public and healthcare professionals who contact Banbury Cross Health Centre by phone.
The main duty of the Contact Centre team is to communicate with our patients via the telephone, online platforms, and emails to ensure patients can access the services the surgery provides and to signpost to alternative services when deemed appropriate. Majority of the contact from patients is regarding appointments with clinical staff; this requires a full triage of each contact to ensure the patient is dealt with by the right person.
We have an exciting opportunity for an enthusiastic and motivated individual to join our Contact Centre team as a Contact Centre Agent here at Banbury Cross Health Centre.
Experience of working in a contact centre/customer service environment would be advantage, however we do provide a structured training schedule and on‑job training for all new starters.
The successful applicant will be a proactive team member who can demonstrate the ability to effectively organise and priorities skills to contribute to the smooth operation of the contact centre which will better our patients experience.
Due to the nature of the role, the successful applicant must have strong communication skills of empathy, sensitivity, and confidentiality.
You must be IT literate and have experience of using Microsoft Word & Microsoft Excel. Hours Required: Full or Part‑Time hours considered.
The call centre will be open from 8am-19:00pm Monday-Friday and flexibility will be required to work various shifts across these hours on rota basis. You must be able to available to start from 8am and/or finish at 6.45pm.
Banbury Cross Health Centre is owned and operated by Principal Medical Limited (PML), which works in partnership with the NHS to deliver primary care services in GP practices and community settings.
Founded in 2004 as a not‑for‑profit organisation by local GPs, PML was established to enable healthcare professionals to develop and deliver innovative services at scale. Today, 70% of GP practices in Oxfordshire and 22% in Northamptonshire are associated with the Federation.
PML is the largest GP Federation in Oxfordshire and South Northamptonshire, serving nearly 800,000 patients. We believe local providers are best placed to deliver high-quality, cost‑effective care that meets community needs.
With over 20 years of experience, PML has a strong track record of delivering NHS, ICB and Public Health services. Our work is guided by five core values: being Compassionate, Competent, Courteous, Collaborative and Committed. We welcome applicants from diverse backgrounds and those with protected characteristics under the Equality Act 2010.
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