At a Glance
- Tasks: Be the friendly face of our health centre, assisting patients and ensuring smooth operations.
- Company: Join Banbury Cross Health Centre, a leading provider of community healthcare services.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for personal development.
- Other info: Work in a dynamic environment with a supportive team and great career growth potential.
- Why this job: Make a real difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and a positive attitude are essential; previous reception experience is a plus.
The predicted salary is between 25000 - 26000 £ per year.
25 hours per week. Full time equivalent salary for this role is £25,000-£26,000. Pro rata salary is £16,666.67- £17,333.33.
- Working within a General Practice providing health care to patients.
- First point of contact for patients, general public and health care professionals attending Banbury Cross Health Centre.
- Providing a wide range of medical reception and clerical support to the Clinicians and Management working within the Health Centre.
- Banbury Cross Health Centre has several locations and this role may require you to work from different sites within the Banbury area.
Main duties of the job
- To deliver excellent levels of customer service at all times and contribute towards Service Delivery Targets of BCHC and meeting personal performance Targets.
- Welcome and assist patients, visitors and other health care professionals.
- Ensure all Visitors sign in and receive information regarding fire alarms & other housekeeping rules.
- Delivering accurate and complete messages to all staff.
- Facilitate the smooth and efficient running of clinics.
- Ensure waiting patients are monitored and checked in correctly.
- Ensure reception area both public and staff are kept clean and tidy at all times.
- Ensure all patient information is accessible and up to date.
- Ensure that the clinicians are aware of patients who require immediate attention.
- Have a basic awareness / ability to deal with challenging behaviour.
- Process internal and external mail on a daily basis ensuring all paperwork received is logged appropriately.
- Undertake all aspects of data entry and maintain a computerised clinic system.
- Administration of outgoing correspondence.
- Maintain the cleanliness & tidiness of the public areas.
- Carry out any other administrative duties as deemed necessary by the reception manager and Practice
- Manager including but not limited to processing of Medical Records, Insurance requests & SARS.
About us
Banbury Cross Health Centre is owned and operated by Principal Medical Limited (PML), which works in partnership with the NHS to deliver primary care services in GP practices and community settings.
Founded in 2004 as a not-for-profit organisation by local GPs, PML was established to enable healthcare professionals to develop and deliver innovative services at scale.
Today, 70% of GP practices in Oxfordshire and 22% in Northamptonshire are associated with the Federation.
PML is the largest GP Federation in Oxfordshire and South Northamptonshire, serving nearly 800,000 patients.
We believe local providers are best placed to deliver high-quality, cost-effective care that meets community needs.
With over 20 years of experience, PML has a strong track record of delivering NHS, ICB and Public Health services.
Our work is guided by five core values: being Compassionate, Competent, Courteous, Collaborative and Committed.
We welcome applicants from diverse backgrounds and those with protected characteristics under the Equality Act 2010.
- Job responsibilities
- Ensure that self and co-workers deliver care equally to all by promoting anti-discriminatory and non-prejudicial practice.
- Promote individuals rights, personal beliefs and informed choice in respect of service deliverance as per the Equal Opportunities Policy and Patient Charter.
- Promote effective and sensitive communication skills where there may be barriers to communications and sensitive issues.
- Confidentiality
- The Receptionist will sign a confidentiality agreement and maintain the confidentiality of information regarding patients who may wish to remain anonymous, staff and other business in accordance with the Data Protection Act.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the service may only be divulged to authorised persons in accordance with the company policies and procedures relating to confidentiality and the protection of personal and sensitive data.
- Personal/Professional Development
- Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Participate in any training programme implemented by Management.
- Effectively manage own time, workload and resources.
- Assess own performance and development and take accountability for own actions, either directly or under supervision.
Job description
- Job responsibilities
- Equal Opportunities
- Ensure that self and co-workers deliver care equally to all by promoting anti-discriminatory and non-prejudicial practice.
- Promote individuals rights, personal beliefs and informed choice in respect of service deliverance as per the Equal Opportunities Policy and Patient Charter.
- Promote effective and sensitive communication skills where there may be barriers to communications and sensitive issues.
- Confidentiality
- The Receptionist will sign a confidentiality agreement and maintain the confidentiality of information regarding patients who may wish to remain anonymous, staff and other business in accordance with the Data Protection Act.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the service may only be divulged to authorised persons in accordance with the company policies and procedures relating to confidentiality and the protection of personal and sensitive data.
- Personal/Professional Development
- Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Participate in any training programme implemented by Management.
- Effectively manage own time, workload and resources.
- Assess own performance and development and take accountability for own actions, either directly or under supervision.
This job description seeks to outline the key duties and responsibilities of the post holder and is not a definitive document and does not form part of the main statement of terms and conditions.
This job will be reviewed periodically and changes may be made in consultation with the post-holder.
Person Specification
Skills and Knowledge
- Reception and administration skills.
- Good written and verbal communication skills.
- Excellent telephone manner.
- Numerate and IT literate.
- Skills include Word and Excel.
- Able to work as part of a team with a friendly, approachable manner.
- Able to demonstrate a can-do attitude and work under pressure.
- Discreet and mindful of individual circumstances.
- High standard of organisational and administration ability, including filing.
- Understanding and observe the rules of confidentiality.
- Flexible and positive attitude.
Experience
- Previous experience of working with members of the public
- Primary Care Information Systems e. g, Emis Web
- Basic level of understanding of primary care and clerical services within general practice
Qualifications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Receptionist in Banbury employer: Banbury Cross Health Centre
Banbury Cross Health Centre is an exceptional employer, offering a supportive work culture that prioritises the well-being of its staff while serving a diverse patient population. With flexible hours and opportunities for a portfolio career, employees can enjoy a balanced lifestyle while contributing to meaningful healthcare outcomes in the heart of Banbury. The practice fosters professional growth through continuous training and development, ensuring that GPs can thrive in their roles and make a real difference in the community.
Contact Details:
Banbury Cross Health Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Banbury
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We think you need these skills to ace Receptionist in Banbury
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Banbury Cross Health Centre.
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Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Banbury Cross Health Centre. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Banbury Cross Health Centre
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
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Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Banbury Cross Health Centre’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
