At a Glance
- Tasks: Provide IT support across nurseries and HQ, resolving technical issues and managing tickets.
- Company: Join Banana Moon, a passionate childcare franchise dedicated to early years education.
- Benefits: Enjoy a competitive salary, private healthcare, pension plans, and training opportunities.
- Other info: Travel across the UK for exciting new site openings and hardware rollouts.
- Why this job: Make a real difference in education while working with technology you love.
- Qualifications: 3+ years in IT support, strong troubleshooting skills, and Microsoft 365 experience.
The predicted salary is between 32000 - 38000 £ per year.
Department: Information Technology
Location: Warwick, UK (Onsite + UK Travel)
Employment Type: Full-Time, Permanent
Salary: £32,000 - £38,000 per year
Banana Moon is a growing UK childcare franchise network with nurseries across England and Wales. We're passionate about early years education — and the people and technology that make it possible.
The Role:
We're hiring an IT Support Analyst to be our dedicated UK technology resource. Based at our head office in Warwick, you'll own IT support across our nursery network and HQ — diagnosing and resolving a wide range of technical issues independently and confidently. You'll work closely with our wider IT team, which requires occasional flexibility around working hours to support cross‑timezone collaboration. You'll also travel regularly to nursery locations to support new site openings, hardware installations, and on‑site technical work.
What You'll Do:
- Own IT support for nursery locations and HQ, end-to-end from first contact to resolution
- Manage and resolve tickets in line with agreed SLAs
- Diagnose and fix issues across hardware, networking, end‑user devices, and software
- Provision and configure computers, mobile devices, displays, and networking equipment
- Support Microsoft 365, Active Directory/Entra ID, MDM platforms, and SaaS applications
- Maintain CCTV, IP camera systems, and door access control
- Build knowledgebase documentation and support end‑user self‑service
- Travel to nursery locations across the UK for new openings and hardware rollouts
Requirements:
What You'll Bring:
- 3+ years in a hands‑on helpdesk or field IT support role, ideally multi‑site
- Strong troubleshooting skills across networking, hardware, and cloud platforms
- Microsoft 365 administration experience (Exchange Online, Teams, SharePoint, Intune)
- Full UK driving licence
- Clear communicator with non‑technical users
- Degree in IT/Computer Science or equivalent professional experience
Benefits:
- £32,000 - £38,000 depending on experience
- Private Healthcare Plan
- Pension Plans
- Life Assurance
- Leave Package
- Training & Development
- Employee Assistance Programme - Counseling
- Travel Reimbursement
IT Support Analyst in Warwick employer: Banana Moon Franchise
At Banana Moon, we pride ourselves on being a supportive and dynamic employer, dedicated to fostering a culture of growth and collaboration. As an IT Support Analyst based in Warwick, you'll enjoy a competitive salary alongside comprehensive benefits, including private healthcare and a robust training and development programme. Our commitment to early years education extends to our employees, offering meaningful opportunities to make a difference while working in a vibrant environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Warwick
✨Tip Number 1
Network like a pro! Reach out to current employees at Banana Moon on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Support Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific technical issues you've resolved in the past, especially those related to Microsoft 365 and networking.
✨Tip Number 3
Show your passion for early years education! Research Banana Moon and be prepared to explain how your tech skills can enhance their nursery network. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Banana Moon.
We think you need these skills to ace IT Support Analyst in Warwick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Analyst role. Highlight your troubleshooting skills and any relevant experience with Microsoft 365, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about IT support and how you can contribute to our nursery network. Be sure to mention your hands-on experience and your ability to communicate with non-technical users.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love seeing real-life scenarios where you've made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Banana Moon Franchise
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, networking, and troubleshooting. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Showcase Your Communication Skills
As an IT Support Analyst, you'll need to explain complex tech concepts to non-technical users. Practice articulating your thoughts clearly and concisely, perhaps even role-playing with a friend to simulate potential interview questions.
✨Demonstrate Flexibility and Team Spirit
Since the role involves working with a wider IT team and occasional travel, highlight your adaptability and teamwork skills. Share examples of how you've successfully collaborated with others or adjusted your schedule to meet project needs.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, the IT team's structure, and what success looks like in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
