At a Glance
- Tasks: Support nursery franchises to enhance occupancy and improve family experiences.
- Company: Join Banana Moon Day Nursery, a growing network passionate about early years education.
- Benefits: Enjoy a competitive salary, hybrid work, private healthcare, and professional development opportunities.
- Other info: Dynamic role with travel across the UK and excellent growth potential.
- Why this job: Make a real impact in early years education while developing your career.
- Qualifications: 3+ years in early years or childcare, with strong operational and coaching skills.
The predicted salary is between 40000 - 45000 £ per year.
Warwick, UK | Hybrid | Full-Time | £40,000 - £45,000 per annum
Role Overview
Are you passionate about early years education and ready to make a real impact across a growing nursery franchise network? Banana Moon Day Nursery is looking for a driven and knowledgeable Area Manager to join our Franchise Operations team in Warwick. In this hands-on role, you’ll work directly with franchise nurseries to drive occupancy, improve family experiences, and strengthen operational performance across the UK.
Key Responsibilities
- Deliver hands-on operational support to franchise nurseries, with a clear focus on occupancy growth, customer experience, family retention, and business performance.
- Conduct nursery visits under the direction of the Head of Franchise Operations, carrying out operational reviews covering enrolment strategy, customer experience, occupancy performance, and operational effectiveness.
- Support franchisees and nursery managers in implementing action plans to improve occupancy, customer experience, operational consistency, and commercial performance.
- Assist with the operational onboarding and launch of new franchise locations, ensuring a smooth transition from development to opening day.
- Coach franchisees and their teams on the effective use of operational systems, tools, and online platforms to improve day-to-day execution.
- Monitor and report on nursery performance indicators, occupancy trends, customer feedback, and operational observations — escalating concerns and opportunities appropriately.
- Uphold Banana Moon brand standards and operational expectations across assigned nurseries, providing practical support and guidance where improvements are needed.
- Maintain accurate records of nursery visits, action plans, follow-up activity, and operational observations to ensure clear documentation and accountability.
- Contribute to the development of operational tools, templates, visit frameworks, and support resources to drive consistency across the network.
- Escalate significant concerns or issues requiring specialist intervention to the Head of Franchise Operations or relevant support teams.
Requirements
- Minimum 3 years’ experience in an early years or childcare setting, with solid working knowledge of nursery operations and the EYFS framework.
- Demonstrable experience supporting or coaching nursery teams to improve performance, occupancy, or operational standards.
- Strong commercial awareness with the ability to interpret occupancy data and business performance metrics and translate them into practical actions.
- Excellent communication and relationship management skills — confident working with franchisees, nursery managers, and central teams.
- Highly organised with strong attention to detail and the ability to manage multiple nursery relationships and priorities simultaneously.
- Comfortable working both independently and as part of a collaborative team.
- Full UK driving licence and willingness to travel to nursery locations across the franchise network.
- Proficiency in Microsoft Office and common digital platforms (email, scheduling tools, online reporting systems).
Desirable
- Experience in a franchise support, area management, or multi-site operational role.
- Familiarity with franchise operations models and the specific challenges of supporting owner-operator businesses.
- Level 3 (or higher) qualification in Early Years Education, Childcare, or a related discipline.
- Experience using nursery management software or enrolment/CRM platforms.
- Background in customer experience improvement, service delivery, or operational coaching.
Benefits
- Competitive salary of £40,000 - £45,000 per annum, depending on experience.
- Hybrid working model — a balance of nursery visits, home working, and time at our Warwick support office.
- Private Healthcare Plan.
- Pension Plans.
- Life Assurance.
- Leave Package.
- Training & Development.
- Employee Assistance Programme - Counseling.
Franchise Operations Support Officer in Warwick employer: Banana Moon Franchise
At Banana Moon Day Nursery, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Warwick, our hybrid working model allows for a flexible balance between nursery visits and home working, fostering a supportive work culture that prioritises employee well-being. With competitive salaries, comprehensive benefits including private healthcare and training opportunities, we empower our Franchise Operations Support Officers to make a meaningful impact in early years education while enjoying a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Franchise Operations Support Officer in Warwick
✨Tip Number 1
Network like a pro! Reach out to people in the early years education sector, especially those connected to franchise operations. Attend local events or online webinars to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your experience in nursery operations and how you've improved performance in previous roles. Use real examples to illustrate your impact.
✨Tip Number 3
Don’t just apply—engage! If you see a role that excites you, apply through our website and follow up with a friendly email. Express your enthusiasm for the position and mention any relevant experiences that make you a great fit.
✨Tip Number 4
Prepare for interviews by researching Banana Moon Day Nursery’s values and operational strategies. Be ready to discuss how you can contribute to their mission of enhancing family experiences and driving occupancy growth across the network.
We think you need these skills to ace Franchise Operations Support Officer in Warwick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Franchise Operations Support Officer. Highlight your experience in early years education and any relevant operational support roles. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about early years education and how you can make a difference in our nursery franchise network. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to improve occupancy and customer experience. Numbers speak volumes, so if you’ve boosted performance metrics, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Banana Moon Franchise
✨Know Your Nursery Operations
Make sure you brush up on your knowledge of nursery operations and the EYFS framework. Be ready to discuss how you can support franchisees in improving occupancy and customer experience, as this will show your understanding of the role.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached teams in the past. Highlight specific situations where your guidance led to improved performance or operational standards, as this will demonstrate your ability to drive results.
✨Be Data Savvy
Familiarise yourself with occupancy data and business performance metrics. Be prepared to discuss how you would interpret these figures and translate them into actionable strategies for the nurseries you’ll be supporting.
✨Demonstrate Strong Communication
Practice articulating your thoughts clearly and confidently. Since you'll be working closely with franchisees and nursery managers, showcasing your excellent communication and relationship management skills during the interview is crucial.
